Global Recruitment Administrator & Operations Coordinator

ING Hubs Philippines; Metro Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

ING is seeking a Recruitment Administrator to support global recruitment operations from the Philippines. You will coordinate recruitment workflows, manage candidate communications, and ensure a high-quality hiring experience for applicants and hiring managers.

You will collaborate with recruiters, People Services teams, HR colleagues, and stakeholders across countries to maintain accurate data, timelines, and exceptional service standards.

Qualifications

• College graduate.
• Experience in end-to-end recruitment is an advantage.
• Experience with Recruitment Process Outsourcing (RPO) is a plus.
• Experience supporting multiple countries.
• Exposure to working with internal and external clients, hiring managers, and stakeholders.
• Working knowledge of recruitment systems and tools such as Workday is an advantage.

Responsibilities

• Manage review and job requisition assignment for supported countries.
• Arrange interview schedules and candidate briefings.
• Set up required background checks.
• Manage and track required candidate assessments.
• Proactively report trends on recruitment administrative requests.
• Identify roadblocks and challenges, coordinate exceptions, and proactively manage resolutions.
• Liaise with local People Services teams to address operational concerns and challenges.
• Perform warm transfers to other non-HR groups when necessary.
• Build and maintain positive client working relationships.
• Deliver excellent employee experience and high-quality customer service.
• SME and Operational Excellence Responsibilities; coaching and process improvements.
• Keep current with HR policies, procedures, programs, and recruitment systems.
• Accountable for team adherence to performance standards, SLAs, and metrics.
• Perform Workforce Management duties.
• Formulate and maintain team production reports.
• Support recruitment administration and global recruitment project management activities.
• Manage stakeholder relationships effectively across the organization.
• Support staff inquiries and assist in training new joiners.

Skills

End-to-end recruitment

Analytical thinking

Highly organized

English communication

Stakeholder mgmt

Education

College graduate

Tools

Workday

Job description

ING is seeking a Recruitment Administrator to support global recruitment operations from the Philippines. You will coordinate recruitment workflows, manage candidate communications, and ensure a high-quality hiring experience for applicants and hiring managers.

You will collaborate with recruiters, People Services teams, HR colleagues, and stakeholders across countries to maintain accurate data, timelines, and exceptional service standards.