CPS Recruitment Administration Specialist

ING Hubs Philippines; Metro Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

ING is seeking a Recruitment Administrator to support global recruitment operations from the Philippines. You will coordinate recruitment workflows, manage candidate communications, and ensure a high-quality hiring experience for applicants and hiring managers.

You will collaborate with recruiters, People Services teams, HR colleagues, and stakeholders across countries to maintain accurate data, timelines, and exceptional service standards.

Qualifications

• College graduate.
• Experience in end-to-end recruitment is an advantage.
• Experience with Recruitment Process Outsourcing (RPO) is a plus.
• Experience supporting multiple countries.
• Exposure to working with internal and external clients, hiring managers, and stakeholders.
• Working knowledge of recruitment systems and tools such as Workday is an advantage.

Responsibilities

• Manage review and job requisition assignment for supported countries.
• Arrange interview schedules and candidate briefings.
• Set up required background checks.
• Manage and track required candidate assessments.
• Proactively report trends on recruitment administrative requests.
• Identify roadblocks and challenges, coordinate exceptions, and proactively manage resolutions.
• Liaise with local People Services teams to address operational concerns and challenges.
• Perform warm transfers to other non-HR groups when necessary.
• Build and maintain positive client working relationships.
• Deliver excellent employee experience and high-quality customer service.
• SME and Operational Excellence Responsibilities; coaching and process improvements.
• Keep current with HR policies, procedures, programs, and recruitment systems.
• Accountable for team adherence to performance standards, SLAs, and metrics.
• Perform Workforce Management duties.
• Formulate and maintain team production reports.
• Support recruitment administration and global recruitment project management activities.
• Manage stakeholder relationships effectively across the organization.
• Support staff inquiries and assist in training new joiners.

Skills

End-to-end recruitment

Analytical thinking

Highly organized

English communication

Stakeholder mgmt

Education

College graduate

Tools

Workday

Job description

Job Description

Recruitment Administrator

Help Shape Exceptional Hiring Experiences at ING

At ING, we believe people should be free to focus on what matters most to them. Whether it's building a career, growing a business, or pursuing personal ambitions, we're here to make things easier. Behind every great hire is a seamless recruitment experience, and we're looking for a Recruitment Administrator who can help make that happen.

If you're highly organized, customer-focused, and enjoy working with stakeholders across different countries and cultures, this could be the opportunity for you.

Role Summary

As a Recruitment Administrator, you will play a critical role in supporting recruitment operations across multiple countries. You will be responsible for coordinating recruitment activities, managing recruitment workflows, supporting candidates and hiring managers, and ensuring the delivery of a high-quality recruitment experience.

This role requires strong attention to detail, stakeholder management skills, and the ability to thrive in a fast-paced environment while maintaining service excellence.

About the Team

You will join a team committed to delivering exceptional recruitment support services to ING's global businesses. The team partners closely with recruiters, hiring managers, HR teams, and candidates to ensure recruitment processes run smoothly and efficiently while continuously improving the employee and candidate experience.

What You'll Do

• Manage review and job requisition assignment for supported countries.
• Arrange interview schedules and candidate briefings.
• Set up required background checks.
• Manage and track required candidate assessments.
• Proactively report trends on recruitment administrative requests.
• Identify roadblocks and challenges, coordinate exceptions, and proactively manage resolutions.
• Liaise with local People Services teams to address operational concerns and challenges.
• Perform warm transfers to other non-HR groups when necessary.
• Build and maintain positive client working relationships.
• Deliver excellent employee experience and high-quality customer service.
• SME and Operational Excellence Responsibilities
• Create an environment that fosters effective teamwork and supports team success through coaching, monitoring, feedback, establishing ways of working, and process improvements.
• Keep current with HR policies, procedures, programs, and recruitment systems.
• Accountable for team adherence to performance standards, service level agreements, and metrics.
• Perform Workforce Management duties.
• Formulate and maintain team production reports.
• Support recruitment administration and global recruitment project management activities.
• Manage stakeholder relationships effectively across the organization.
• Support staff inquiries and assist in training new joiners.

Required Qualifications And Experience

• College graduate.
• Experience in end-to-end recruitment is an advantage.
• Relevant experience in Recruitment Process Outsourcing (RPO) is a plus.
• Experience supporting multiple countries.
• Exposure to working with internal and external clients, hiring managers, and stakeholders.
• Working knowledge of recruitment systems and tools such as Workday is an advantage.
• Competencies
• Ability to work independently while taking ownership and accountability.
• Ability to build positive relationships with colleagues, customers, and stakeholders.
• Ability to represent ING's core values and ways of working.
• Strong commitment to service excellence.
• Excellent written and verbal English communication skills.
• Strong analytical and problem-solving capabilities.
• Highly organized with the ability to prioritize effectively in a fast-paced, multitasking environment.
• High attention to detail.
• Resourceful and proactive in approach.

What Makes You Successful

Success In This Role Means Being Able To

• Handle highly confidential information with professionalism and discretion.
• Remain confident and effective during periods of uncertainty and changing priorities.
• Manage competing priorities in a fast-paced, metrics-driven environment.
• Adapt quickly, learn continuously, and consistently meet service delivery expectations.

What We Offer

• Opportunities to collaborate with colleagues, recruiters, and stakeholders across multiple countries.
• Exposure to global recruitment operations and projects.
• An inclusive, supportive, and collaborative working environment.
• Opportunities for professional growth and continuous learning.
• The chance to help shape a world-class candidate and employee experience.

Don't meet 100% of the qualifications? Don't let that hold you back. Research shows that talented candidates often hesitate to apply unless they meet every requirement. If you're excited about this opportunity and believe you can add value, we'd love to hear from you.

Job Application Safety Reminder

We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

Apply only via official ING platforms. ING uses Workday as its recruitment system. Applications should only be submitted through our official careers site.

Check the sender's email carefully. Legitimate communications will always come [e-mail] and/[e-mail].

ING will never request payments or banking information as part of the recruitment process.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us.