CPS Recruitment Administration Specialist

ING Hubs B.V. Philippine Branch; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

ING is seeking a Recruitment Administrator to support global recruitment operations. You will coordinate recruitment activities, manage workflows, and ensure a high-quality candidate experience across multiple countries. Strong attention to detail and customer service are essential.

You will collaborate with recruiters, hiring managers, HR teams, and candidates to streamline processes and report on recruitment trends, while delivering excellent support to global teams.

Qualifications

• College graduate with recruitment experience preferred.
• Experience in end-to-end recruitment is an advantage.
• Experience supporting multiple countries and stakeholders is desirable.

Responsibilities

• Coordinate recruitment activities and manage recruitment workflows.
• Support candidates and hiring managers with interview scheduling and briefings.
• Set up background checks and track candidate assessments.
• Build strong relationships with clients and internal teams to ensure service excellence.

Skills

End-to-end recruitment

Stakeholder management

English communication

Multi-country support

Education

College degree

Tools

Workday

Job description

Recruitment Administrator

Help Shape Exceptional Hiring Experiences at ING

At ING, we believe people should be free to focus on what matters most to them. Whether it's building a career, growing a business, or pursuing personal ambitions, we're here to make things easier. Behind every great hire is a seamless recruitment experience, and we're looking for a Recruitment Administrator who can help make that happen. If you're highly organized, customer-focused, and enjoy working with stakeholders across different countries and cultures, this could be the opportunity for you.

Role Summary

As a Recruitment Administrator, you will play a critical role in supporting recruitment operations across multiple countries. You will be responsible for coordinating recruitment activities, managing recruitment workflows, supporting candidates and hiring managers, and ensuring the delivery of a high-quality recruitment experience. This role requires strong attention to detail, stakeholder management skills, and the ability to thrive in a fast-paced environment while maintaining service excellence.

About the Team

You will join a team committed to delivering exceptional recruitment support services to ING's global businesses. The team partners closely with recruiters, hiring managers, HR teams, and candidates to ensure recruitment processes run smoothly and efficiently while continuously improving the employee and candidate experience.

What You'll Do

Recruitment Administration Responsibilities

• Manage review and job requisition assignment for supported countries.
• Arrange interview schedules and candidate briefings.
• Set up required background checks.
• Manage and track required candidate assessments.
• Proactively report trends on recruitment administrative requests.
• Identify roadblocks and challenges, coordinate exceptions, and proactively manage resolutions.
• Liaise with local People Services teams to address operational concerns and challenges.
• Perform warm transfers to other non-HR groups when necessary.
• Build and maintain positive client working relationships.
• Deliver excellent employee experience and high-quality customer service.

SME and Operational Excellence Responsibilities

• Create an environment that fosters effective teamwork and supports team success through coaching, monitoring, feedback, establishing ways of working, and process improvements.
• Keep current with HR policies, procedures, programs, and recruitment systems.
• Accountable for team adherence to performance standards, service level agreements, and metrics.
• Perform Workforce Management duties.
• Formulate and maintain team production reports.
• Support recruitment administration and global recruitment project management activities.
• Manage stakeholder relationships effectively across the organization.
• Support staff inquiries and assist in training new joiners.

What You'll Bring

Required Qualifications and Experience

• College graduate.
• Experience in end-to-end recruitment is an advantage.
• Relevant experience in Recruitment Process Outsourcing (RPO) is a plus.
• Experience supporting multiple countries.
• Exposure to working with internal and external clients, hiring managers, and stakeholders.
• Working knowledge of recruitment systems and tools such as Workday is an advantage.

Competencies

• Ability to work independently while taking ownership and accountability.
• Ability to build positive relationships with colleagues, customers, and stakeholders.
• Ability to represent ING's core values and ways of working.
• Strong commitment to service excellence.
• Excellent written and verbal English communication skills.
• Strong analytical and problem-solving capabilities.
• Highly organized with the ability to prioritize effectively in a fast-paced, multitasking environment.
• High attention to detail.
• Resourceful and proactive in approach.

What Makes You Successful

• Handle highly confidential information with professionalism and discretion.
• Remain confident and effective during periods of uncertainty and changing priorities.
• Manage competing priorities in a fast-paced, metrics-driven environment.
• Adapt quickly, learn continuously, and consistently meet service delivery expectations.

What We Offer

• Opportunities to collaborate with colleagues, recruiters, and stakeholders across multiple countries.
• Exposure to global recruitment operations and projects.
• An inclusive, supportive, and collaborative working environment.
• Opportunities for professional growth and continuous learning.
• The chance to help shape a world-class candidate and employee experience.

Don't meet 100% of the qualifications? Don't let that hold you back. Research shows that talented candidates often hesitate to apply unless they meet every requirement. If you're excited about this opportunity and believe you can add value, we'd love to hear from you.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!