My Pay Lead, AMEA

Mondelez Philippines, Inc.; Manila; On-site; PHP 900,000 - 1,700,000; Full time

Job summary

Mondelēz Philippines, Inc. is seeking a senior Experience Management lead within Global Business Services. You will guide end-to-end process management, partner with cross-functional teams, and drive operating standards to deliver value for clients.

The role emphasizes coaching teams, managing performance against SLAs, maintaining customer focus, and thriving in a changing environment with proactive initiative.

Qualifications

• Experience leading end-to-end process management for a discipline.
• Experience using shared services in a global environment.
• Leading teams, coaching and mentoring with SLA-driven performance.
• Customer service and managing relationships with demanding clients.
• Strong communication, organizational, problem-solving and multi-tasking skills.
• Experience with compliance and controls; auditing or programs emphasizing compliance.

Responsibilities

• Offer suggestions to enhance experience direction global process workstreams.
• Develop action plans to ensure minimum operating standards are met.
• Collaborate with other leads to achieve operational excellence and continuous improvement.
• Ensure value delivery by using performance metrics and analyses.

Skills

Process management

Global shared services

Team leadership

Customer relationship management

Communication & problem solving

Compliance & controls

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of the Mondelēz International Digital Services division, you have responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR, etc. You lead a team that delivers best-in-class service and value creation to their clients and that strives for operational excellence at all times.

How you will contribute

You will work with others to offer suggestions to enhance the experience direction global process workstreams for experiences, develop action plans to ensure that minimum operating standards are met, and work with other leads to attain and maintain operational excellence and continuous improvement to ensure customer-focused delivery of services. In addition, you will ensure value delivery by using performance metrics and analysis.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Leading end-to-end process management for your specific discipline
• Using shared services in a global environment
• Leading teams, coaching, mentoring and experience managing performance driven by service level agreements and metrics
• Customer service and managing relationships with demanding customers
• Communicating effectively, organizational skills, problem solving and multi-tasking
• Compliance and controls (experience in audits or part of programs where compliance is important)
• Operating effectively in a changing environment and using initiative

No Relocation support available

Business Unit Summary

Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam.Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularExperience ManagementGlobal Business Services