My Pay Lead, AMEA

Mondelēz International; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Mondelèz International in Manila seeks a professional to manage Global Business Services processes, driving service excellence and value delivery across sales, finance, marketing, and logistics.

You will lead a team, optimize operations, and ensure compliance with SLAs and performance metrics in a dynamic, global food company.

Qualifications

• Leading end-to-end process management for your discipline.
• Experience using shared services in a global environment.
• Ability to coach and manage performance through SLAs and metrics.
• Strong customer service and relationship management skills.

Responsibilities

• Collaborate to enhance experience direction global process workstreams.
• Develop action plans to meet minimum operating standards.
• Attain and maintain operational excellence and continuous improvement.
• Use performance metrics and analysis to ensure value delivery.

Skills

Process ownership

Shared services

People leadership

Customer relationships

Compliance controls

Job description

Job Description

Are You Ready to Make It Happen at Mondelèz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of the Mondelèz International Digital Services division, you have responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR, etc. You lead a team that delivers best-in-class service and value creation to their clients and that strives for operational excellence at all times.

How You Will Contribute

You will work with others to offer suggestions to enhance the experience direction global process workstreams for experiences, develop action plans to ensure that minimum operating standards are met, and work with other leads to attain and maintain operational excellence and continuous improvement to ensure customer-focused delivery of services. In addition, you will ensure value delivery by using performance metrics and analysis.

What You Will Bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Leading end-to-end process management for your specific discipline
• Using shared services in a global environment
• Leading teams, coaching, mentoring and experience managing performance driven by service level agreements and metrics
• Customer service and managing relationships with demanding customers
• Communicating effectively, organizational skills, problem solving and multi-tasking
• Compliance and controls (experience in audits or part of programs where compliance is important)
• Operating effectively in a changing environment and using initiative

No Relocation support available

Business Unit Summary

Headquartered in Singapore, Mondelèz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelèz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.

Mondelèz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Experience Management

Global Business Services