My Pay Lead, AMEA

Mondelez International; Manila; Sur place; PHP 1 000 000 - 1 200 000; Plein temps

Résumé du poste

Mondelēz International: Leading end-to-end process management within the AMEA/global services context, coordinating across sales, finance, marketing, customer service and logistics. You will drive continuous improvement, mentor teams, and ensure service levels are met through data-driven performance metrics.

The role emphasizes collaboration across a diverse, global network of leaders and business units, with a focus on delivering value and maintaining compliant operations in a fast-evolving

Qualifications

• Leading end-to-end process management for your discipline.
• Coaching, mentoring and performance management.
• Customer service and relationship management with demanding customers.
• Communicating effectively and solving problems in a changing environment.
• Compliance and controls including audits or programs.
• Ability to adapt quickly to changing environments and initiatives.

Responsabilités

• Lead end-to-end process management for your discipline.
• Leverage shared services in a global environment.
• Coach and manage team performance via SLAs and metrics.
• Manage relationships with customers and ensure service quality.
• Maintain strong communication and problem-solving across teams.

Connaissances

Process leadership

Team coaching

Customer relationships

Communication skills

Compliance controls

Change readiness

Description du poste

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of the Mondelēz International Digital Services division, you have responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR, etc. You lead a team that delivers best-in-class service and value creation to their clients and that strives for operational excellence at all times.

How you will contribute

You will work with others to offer suggestions to enhance the experience direction global process workstreams for experiences, develop action plans to ensure that minimum operating standards are met, and work with other leads to attain and maintain operational excellence and continuous improvement to ensure customer-focused delivery of services. In addition, you will ensure value delivery by using performance metrics and analysis.

What you will bring

A desire to drive your future and accelerate your career.

• Leading end-to-end process management for your specific discipline
• Using shared services in a global environment
• Leading teams, coaching, mentoring and experience managing performance driven by service level agreements and metrics
• Customer service and managing relationships with demanding customers
• Communicating effectively, organizational skills, problem solving and multi-tasking
• Compliance and controls (experience in audits or part of programs where compliance is important)
• Operating effectively in a changing environment and using initiative

No Relocation support available

Business Unit Summary

Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam.Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco.

Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type Regular Experience Management Global Business Services

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum.

We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world.

They are energized for growth and critical to us living our purpose and values.

We are a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!