Global Learning Sr. Advisor – My Learning

Mondelēz International; Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

Mondelēz International Manila seeks a process specialist in Digital Services to support impeccable service operations. You will own SOP development, drive standardization, and contribute to training materials while ensuring SOP/data protection compliance.

In a shared services setup, you will analyze exceptions, propose improvements, and lead sustainable continuous improvement for the team. Strong communication and initiative are essential.

Qualifications

• Your specific process area is requested for the role.
• Experience working in a shared service organization is preferred.
• Ability to work within a team and influence others.
• Experience in process design, mapping and gathering business requirements.
• Strong communication, interpersonal skills, and initiative.

Responsibilities

• Ensure service level agreements and obligations are met.
• Co-own development of standard operating procedures.
• Drive standardization and simplification of processes.
• Provide input for training materials and ensure SOP/data protection compliance.
• Analyze exceptions, recommend process improvements, lead continuous improvement.

Skills

Your specific process area

Shared services experience

Team player / influencing others

Process design & mapping / businessReq

Communication / interpersonal skills /

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How You Will Contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What You Will Bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills and taking initiative

More About This Role

Work schedule

No Relocation support available

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.

Mondelēz International's 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

• Regular
• Service Operations (Delivery)
• Global Business Services