Global People Services Coordinator - Remote

Sterling Talent Solutions Philippines, Inc.; Philippines; Remote; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Professional development opportunities

Paid time off (PTO)

Volunteer time off (VTO)

Medical and dental benefits

Employee EAP

Job summary

First Advantage seeks a Coordinator, Global People Service Center in the Philippines to serve as the first contact for employees seeking support on People & Culture processes. You will manage inquiries and issues, coordinate with other teams, and ensure timely, high-quality service across Workday platforms.

You will perform Workday tasks, review data, and stay current with policy changes to deliver accurate information while contributing to continuous process improvements and knowledge sharing

Qualifications

• Ability to handle sensitive information with discretion.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management and organizational skills with attention to detail.
• Thorough understanding of human resource principles, practices, and procedures.
• Experience in service center related technologies.
• Experience with Workday HCM
• Strong analytical and problem-solving skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Experience 3+ years in Human Resources service center, operations management, or process improvement.
• Working knowledge of core Human Resource functions.
• Well-versed in local employment laws, regulations, and requirements.

Responsibilities

• Manage ticket queue for the Global People Service Center, prioritizing requests based on urgency and impact.
• Process transactions with speed, while maintaining quality and accuracy.
• Ensure documentation is up to date, accurate and complete.
• Determine actions to resolve issues, escalating when needed.
• Perform Workday admin tasks such as name/location changes and employee movements.
• Distribute letters and communications via Workday and DocuSign.
• Review Workday data for accuracy and completeness.
• Stay updated on policy changes to provide accurate information.
• Share learnings and best practices with the team and knowledge base.
• Analyze transactions to identify efficiencies and improve service delivery.
• Recommend updates to Job Aids to enable employee self-service in Workday.
• Cross-train with People Operations to handle volume increases.

Skills

Discretion

Verbal & written communication

Customer service

Time management

HR principles

Workday HCM

Service center tech

Analytical thinking

MS Office

HR operations

Local employment laws

Tools

Workday

DocuSign

Job description

First Advantage seeks a Coordinator, Global People Service Center in the Philippines to serve as the first contact for employees seeking support on People & Culture processes. You will manage inquiries and issues, coordinate with other teams, and ensure timely, high-quality service across Workday platforms.

You will perform Workday tasks, review data, and stay current with policy changes to deliver accurate information while contributing to continuous process improvements and knowledge sharing