People Services Coordinator

Sterling Talent Solutions Philippines, Inc.; Philippines; Remote; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Professional development opportunities

Paid time off (PTO)

Volunteer time off (VTO)

Medical and dental benefits

Employee EAP

Job summary

First Advantage seeks a Coordinator, Global People Service Center in the Philippines to serve as the first contact for employees seeking support on People & Culture processes. You will manage inquiries and issues, coordinate with other teams, and ensure timely, high-quality service across Workday platforms.

You will perform Workday tasks, review data, and stay current with policy changes to deliver accurate information while contributing to continuous process improvements and knowledge sharing

Qualifications

• Ability to handle sensitive information with discretion.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management and organizational skills with attention to detail.
• Thorough understanding of human resource principles, practices, and procedures.
• Experience in service center related technologies.
• Experience with Workday HCM
• Strong analytical and problem-solving skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Experience 3+ years in Human Resources service center, operations management, or process improvement.
• Working knowledge of core Human Resource functions.
• Well-versed in local employment laws, regulations, and requirements.

Responsibilities

• Manage ticket queue for the Global People Service Center, prioritizing requests based on urgency and impact.
• Process transactions with speed, while maintaining quality and accuracy.
• Ensure documentation is up to date, accurate and complete.
• Determine actions to resolve issues, escalating when needed.
• Perform Workday admin tasks such as name/location changes and employee movements.
• Distribute letters and communications via Workday and DocuSign.
• Review Workday data for accuracy and completeness.
• Stay updated on policy changes to provide accurate information.
• Share learnings and best practices with the team and knowledge base.
• Analyze transactions to identify efficiencies and improve service delivery.
• Recommend updates to Job Aids to enable employee self-service in Workday.
• Cross-train with People Operations to handle volume increases.

Skills

Discretion

Verbal & written communication

Customer service

Time management

HR principles

Workday HCM

Service center tech

Analytical thinking

MS Office

HR operations

Local employment laws

Tools

Workday

DocuSign

Job description

Job Description Summary

The Coordinator, Global People Service Center serves as the first point of contact for employees contacting the PSC for support. The coordinator will manage incoming inquiries, issues, and work requests related to People & Culture processes. This individual will collaborate closely with other teams to provide timely support and excellent customer service to employees.

Job Description

• Manage ticket queue for the Global People Service Center, prioritizing requests based upon the level of urgency and impact.
• Process transactions with speed, while not sacrificing quality or accuracy.
• Ensure that all documentation is kept up to date, is accurate and complete.
• Determine the appropriate course of action to bring issues and cases to resolution, escalating to other teams when appropriate.
• Perform administrative tasks in Workday such as name changes, location changes, employee movement and other tasks to support employees.
• Distribute letters and communications, via Workday and/or DocuSign to employees.
• Review Workday data for accuracy and completion.
• Maintain knowledge of policy and process changes to deliver accurate information to employees.
• Share learnings and best practices with other team members, both verbally and documented within the knowledge base.
• Analyze transactions and requests to identify efficiencies and drive People Service Center delivery optimization.
• Recommend creation of or updates to Job Aids to enable employee to self-service in Workday.
• Cross-train with People Operations team to expand skills and provide support for each other when volumes increase.

Required Skills

• Ability to handle sensitive information with discretion.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management and organizational skills with attention to detail.
• Thorough understanding of human resource principles, practices, and procedures.
• Experience in service center related technologies.
• Experience with Workday HCM Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Experience 3+ years in Human Resources service center, operations management, or process improvement.
• Working knowledge of core Human Resource functions.
• Well-versed in local employment laws, regulations, and requirements.

Work Conditions

• Night shift work schedule
• Remote work

We have great people here and are looking for more.

Equal Employment Opportunities at First Advantage. First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

First Advantage is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale.

As an award-winning global leader in identity and workforce solutions, First Advantage delivers fast, reliable screening and ongoing monitoring at every stage of the employee lifecycle. Join us and help shape the future of trust, guided by our values: Authenticity Curiosity Integrity Teamwork Customer-inspired Be a part of the growth, innovation, and impact we’re building at First Advantage!

• Professional development opportunities, such as our award-winning SOAR program
• Generous Paid Time Off Program*
• Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities
• Competitive benefits (medical, dental, etc.)
• Global Employee Assistance Program (EAP) available to all team members
• Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year
• *Must meet hourly work requirement to be eligible

First Advantage does not charge candidates any fees at any stage of the recruitment process. We will never ask you to make a payment, purchase equipment, transfer money, or provide financial account information to obtain employment. If anyone claiming to represent First Advantage requests payment or other financial information, please treat the communication as suspicious and contact us through this website for verification.