Customer Service Representative 1

Global Payments Inc.; Philippines; On-site; PHP 268,000 - 379,000; Full time

Job summary

Global Payments Inc. in the Philippines is seeking a Customer Service Representative to join our Client Services Operations Team and help shape the future of global commerce.

You will respond to inquiries across channels, resolve concerns, and maintain up-to-date product knowledge. This role requires 6–12 months of experience in customer support, excellent English communication, and the ability to work onsite at Vertis North, Quezon City.

Qualifications

• High School Diploma or Equivalent.
• 6 months to 1 year of experience in customer support within a contact center or BPO.
• Strong English communication skills - both verbal and written.
• Excellent customer service skills, remaining professional under pressure.
• Willing to work onsite at Vertis North, Quezon City.
• Willing to work in Pure Voice or Blended (Phone, Email, Chat) environments.

Responsibilities

• Respond to inquiries across channels and resolve concerns efficiently.
• Address service requests and escalate when needed.
• Maintain product knowledge and coordinate with teams to meet customer needs.
• Handle routine calls and escalate complex issues when necessary.
• Enter required data into client systems and databases.
• Resolve Tier 1 payment and account-related requests, including activations and updates.

Skills

Customer service

English proficiency

Communication skills

Problem solving

Stress management

Education

High School Diploma

Tools

CRM tools

Job description

Job Description:

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Customer Service Representative to join our ever evolving Client Services Operations Team and help shape the future of global commerce.

What You’ll Own

• Customer Support: Respond to inquiries across channels and resolve concerns efficiently.
• Issue Handling: Address service requests and escalated when needed.
• Coordination & Knowledge: Maintain product knowledge and coordinate with teams to meet customer needs.

What You’ll Bring

• High School Diploma or Equivalent
• At least 6 months to 1 year of experience in a customer support role within a contact center or BPO environment
• Strong English communication skills - both verbal and written
• Excellent customer service skills, with the ability to remain professional and composed under pressure
• Must be willing to work in a Pure Voice (Phone) or Blended (Phone, Email, and Chat) support environment based on business needs
• Amenable to shifting schedules, including weekends and holidays
• Willing to work onsite at Vertis North, Quezon City

It’s a bonus if you have

• Experience handling multi-channel customer support (voice, email, chat).
• Familiarity with CRM or customer service tools.
• Strong communication and problem-solving skills.

What Part Will You Play?

• Respond to customer inquiries and provide resolutions through multiple channels (phone, email, SMS, and or chat).
• Handle routine calls and escalated complex issues when necessary.
• Maintain accurate knowledge of products, policies, and procedures.
• Navigate computerized data entry systems and client applications.
• Resolve Tier 1 payment and account-related requests, including card activations, payments, and updates.
• Enter required data into client systems and databases.
• Escalate unresolved issues to senior representatives or designated departments.

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.