Customer Service Representative 1

Global Payments Inc.; Quezon City; On-site; PHP 223,200 - 312,480; Full time

Job summary

Global Payments Inc. in Quezon City is hiring a Customer Service Representative to join our Client Services Operations Team and help shape the future of global commerce.

You will respond to customer inquiries across channels, handle routine requests, and collaborate with other teams to resolve issues while maintaining up-to-date product knowledge. The role requires a high school diploma and 6 months to 1 year in a support role, strong English, and willingness to work on-site with shifting

Qualifications

• 6 months to 1 year of experience in a customer support role.
• Excellent written and spoken English required.
• Willing to work onsite in Quezon City.

Responsibilities

• Respond to inquiries via phone, email, and chat and provide timely resolutions.
• Handle routine requests and escalate complex issues.
• Maintain knowledge of products, policies, and procedures.

Skills

Strong English communication (verbal &

Customer service excellence

Multitasking & problem-solving

Education

High School Diploma or Equivalent

Tools

CRM software

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Customer Service Representative to join our ever evolving Client Services Operations Team and help shape the future of global commerce.

What You’ll Own

• Customer Support: Respond to inquiries across channels and resolve concerns efficiently.
• Issue Handling: Address service requests and elevate when needed.
• Coordination & Knowledge: Maintain product knowledge and coordinate with teams to meet customer needs.

What You’ll Bring

• High School Diploma or Equivalent
• At least 6 months to 1 year of experience in a customer support role within a contact center or BPO environment
• Strong English communication skills - both verbal and written
• Excellent customer service skills, with the ability to remain professional and composed under pressure
• Must be willing to work in a Pure Voice (Phone) or Blended (Phone, Email, and Chat) support environment based on business needs
• Amenable to shifting schedules, including weekends and holidays
• Willing to work onsite at Vertis North, Quezon City

It’s a bonus if you have

• Experience handling multi-channel customer support (voice, email, chat).
• Familiarity with CRM or customer service tools.
• Strong communication and problem-solving skills.

What Part Will You Play?

• Respond to customer inquiries and provide resolutions through multiple channels (phone, email, SMS, and or chat).
• Handle routine calls and elevate complex issues when necessary.
• Maintain accurate knowledge of products, policies, and procedures.
• Navigate computerized data entry systems and client applications.
• Resolve Tier 1 payment and account-related requests, including card activations, payments, and updates.
• Enter required data into client systems and databases.
• Escalate unresolved issues to senior representatives or designated departments.

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.