Technical Support Representative 1

Global Payments Inc.; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Global Payments Inc. invites you to join our Client Application Support team as a Technical Support Representative. You will handle technical inquiries across channels and diagnose issues using our systems to provide effective solutions.

The ideal candidate has at least 1 year in a technical support role, a high school diploma, good communication, and the ability to log and track cases in our CRM. You will work onsite at Vertis North, Quezon City, with shifting schedules.

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year in a technical support role in a contact center or BPO.
• Experience with hardware and software troubleshooting.
• Working knowledge of operating systems and standard troubleshooting procedures.
• Comfortable using CRM or ticketing platforms to log and resolve issues.
• Strong verbal and written communication with non-technical users.
• Willing to support clients across multiple channels, including phone and email, onsite in Quezon City.

Responsibilities

• Handle technical inquiries across channels and resolve issues promptly.
• Diagnose concerns using systems and tools to provide effective solutions.
• Accurately record all interactions and case details in case management systems.
• Build knowledge of POS products and customer service procedures through training.

Skills

Customer service

Communication

Technical support

CRM or ticketing platforms

Troubleshooting

Multi-channel support

Education

High School Diploma or Equivalent

Tools

POS devices

CRM systems

Ticketing platforms

Job description

Job Description:

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Representative to join our ever evolving Client Application Support team and help shape the future of global commerce.

What you’ll own

• Customer Support: Handle technical inquiries across channels and resolve issues promptly.
• Troubleshooting: Diagnose concerns using systems and tools to provide effective solutions.
• Documentation: Accurately record all interactions and case details.

What you’ll bring

• High School Diploma or Equivalent
• At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting
• Working knowledge of operating systems and standard troubleshooting procedures
• Comfortable using CRM or ticketing platforms to log and resolve issues
• Strong communication skills - both verbal and written - with the ability to explain issues clearly to non-technical users
• Excellent customer service skills, with the ability to remain professional and composed under pressure
• Must be willing to support clients across multiple channels, including phone calls and emails
• Willing to work onsite at Vertis North, Quezon City
• Amenable to shifting schedules, including weekends and holidays

It’s a bonus if you have

• Prior experience handling payment processing systems, POS devices, or similar technology platforms
• Knowledge of basic networking concepts (e.g., IP configuration, connectivity troubleshooting)
• Exposure to remote access tools and more advanced diagnostic platforms

What Part Will You Play?

• Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

Requirements