Global Order Management Specialist – Flexible Hours & Growth

Grundfos IS Support & Operations Centre Phils. Inc.; Pasig; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonuses

Health insurance

Well-being activities

Volunteer leave

Training & development

Job summary

Grundfos IS Support & Operations Centre Phils. Inc. seeks an Order Management Representative to handle end-to-end order processing, from receipt to billing, in a fast-paced global environment.

You will manage post-order inquiries, coordinate with cross-functional teams, and ensure accurate processing, proactive communication, and timely resolution of issues that affect customer operations.

Qualifications

• Detail-oriented and analytical mindset.
• Strong written and spoken English with excellent communication.
• Experience navigating Order-to-Cash in manufacturing/industrial settings.

Responsibilities

• Handle post-order inquiries via email/phone/chat, resolving changes, cancellations, shipping terms and supply issues.
• Enter and optimize tickets in SAP/CRM, ensure transparency and adherence to SLAs.
• Coordinate with Sales, Finance and Supply Chain to meet customer commitments.
• Maintain open order housekeeping to secure invoice processing.
• Record returns and manage customer data within systems.
• Promote Grundfos digital tools and identify follow-up opportunities for Sales.

Skills

Detail-oriented

Analytical skills

English communication

Stakeholder management

Education

Associate/Bachelor's degree in Customer Services or Engineering

Tools

SAP/CRM ERP systems

Job description

Grundfos IS Support & Operations Centre Phils. Inc. seeks an Order Management Representative to handle end-to-end order processing, from receipt to billing, in a fast-paced global environment.

You will manage post-order inquiries, coordinate with cross-functional teams, and ensure accurate processing, proactive communication, and timely resolution of issues that affect customer operations.