CSSC Order Management Representative

Grundfos; Pasig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonuses

Health insurance

Volunteer leave

Training & development

Job summary

Grundfos in Pasig City, Philippines, seeks an Order Management Representative to manage customer orders end-to-end—from receipt to delivery and billing—ensuring accurate processing, proactive communication, and swift resolution of issues that keep operations running smoothly. You’ll join a diverse, inclusive culture focused on growth and well-being.

Key requirements include 1–3 years in order management or customer service, experience with SAP/CRM, and strong English communication.

Qualifications

• 1–3 years of relevant experience in order management or customer service
• Working knowledge of SAP or similar ERP/CRM systems within an Order-to-Cash process
• Strong written and spoken English with excellent communication and stakeholder management skills

Responsibilities

• Manage post-order enquiries via email, telephone, and live chat — providing solutions on order changes, cancellations, shipping conditions, and supply chain issues
• Process and optimize request tickets in SAP/CRM systems, ensuring full transparency and adherence to defined SLAs
• Coordinate with Sales, Finance, and Supply Chain teams to resolve order-related issues and ensure customer commitments are met
• Maintain open order housekeeping workflows, ensuring orders are complete to secure invoice processing
• Record and action customer product return requests, and manage customer contact data within operating systems
• Promote Grundfos digital tools to customers and identify new business opportunities for follow-up by Sales colleagues

Skills

Attention to detail

Customer service

Analytical skills

Order-to-Cash

Stakeholder management

English communication

Education

Associate's degree

Bachelor's degree

Tools

SAP

CRM software

Job description

Are you passionate about delivering exceptional customer experiences through seamless order management in a fast-paced, global environment? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Order Management Representative, you'll be managing customer orders end-to-end — from receipt through delivery and billing — ensuring accurate processing, proactive communication, and swift resolution of order-related issues that keep our industrial customers' operations running smoothly. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Industry Customer Supply & Service Centre (CSSC) team, you'll create impact by ensuring every customer order is processed accurately and on time, strengthening trust and loyalty across our global industrial customer base.

Your main responsibilities include

• Manage post-order enquiries via email, telephone, and live chat — providing solutions on order changes, cancellations, shipping conditions, and supply chain issues
• Process and optimize request tickets in SAP/CRM systems, ensuring full transparency and adherence to defined SLAs
• Coordinate with Sales, Finance, and Supply Chain teams to resolve order-related issues and ensure customer commitments are met
• Maintain open order housekeeping workflows, ensuring orders are complete to secure invoice processing
• Record and action customer product return requests, and manage customer contact data within operating systems
• Promote Grundfos digital tools to customers and identify new business opportunities for follow-up by Sales colleagues

What makes you a great fit

Above all, you're a detail-oriented customer service professional with strong analytical skills, a proactive 'can-do' attitude, and proven experience navigating order-to-cash processes in a manufacturing or industrial environment.

We'd also imagine that you are/have:

• Associate's or Bachelor's degree in Customer Services, Engineering, or equivalent, with 1-3 years of relevant experience in order management or customer service
• Working knowledge of SAP or similar ERP/CRM systems within an Order-to-Cash process
• Strong written and spoken English with excellent communication and stakeholder management skills
• Proficiency in MS Office applications and willingness to work shifts, including possible night shifts and local public holidays

It's a plus if you also

• Experience in the manufacturing or pump/water technology industry
• Ability to speak multiple languages
• Familiarity with customer portal management and digital engagement tools

Why you'll love working here

Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering.
• On-demand training and structured development programmes to support your growth.

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.

Job Location: Pasig City, National Capital Region, Philippines

Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.