Global Order Management Specialist — Flexible Hours

Grundfos; Pasig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonuses

Health insurance

Volunteer leave

Training & development

Job summary

Grundfos in Pasig City, Philippines, seeks an Order Management Representative to manage customer orders end-to-end—from receipt to delivery and billing—ensuring accurate processing, proactive communication, and swift resolution of issues that keep operations running smoothly. You’ll join a diverse, inclusive culture focused on growth and well-being.

Key requirements include 1–3 years in order management or customer service, experience with SAP/CRM, and strong English communication.

Qualifications

• 1–3 years of relevant experience in order management or customer service
• Working knowledge of SAP or similar ERP/CRM systems within an Order-to-Cash process
• Strong written and spoken English with excellent communication and stakeholder management skills

Responsibilities

• Manage post-order enquiries via email, telephone, and live chat — providing solutions on order changes, cancellations, shipping conditions, and supply chain issues
• Process and optimize request tickets in SAP/CRM systems, ensuring full transparency and adherence to defined SLAs
• Coordinate with Sales, Finance, and Supply Chain teams to resolve order-related issues and ensure customer commitments are met
• Maintain open order housekeeping workflows, ensuring orders are complete to secure invoice processing
• Record and action customer product return requests, and manage customer contact data within operating systems
• Promote Grundfos digital tools to customers and identify new business opportunities for follow-up by Sales colleagues

Skills

Attention to detail

Customer service

Analytical skills

Order-to-Cash

Stakeholder management

English communication

Education

Associate's degree

Bachelor's degree

Tools

SAP

CRM software

Job description

Grundfos in Pasig City, Philippines, seeks an Order Management Representative to manage customer orders end-to-end—from receipt to delivery and billing—ensuring accurate processing, proactive communication, and swift resolution of issues that keep operations running smoothly. You’ll join a diverse, inclusive culture focused on growth and well-being.

Key requirements include 1–3 years in order management or customer service, experience with SAP/CRM, and strong English communication.