Global Order & Logistics Specialist

Manpower Outsourcing Services, Inc.; Muntinlupa; On-site; PHP 446,000 - 670,000; Full time

Job summary

Manpower Outsourcing Services, Inc. in Metro Manila is seeking an Order Management specialist to handle customer orders, invoices, and inquiries with accuracy and in‑time SLA compliance. The role supports production visibility and cross‑unit planning.

You will coordinate with Sales, process SAP purchase orders within SLA, monitor shipments, and assist in banking/documentation processes. A collaborative, detail‑oriented mindset is essential to ensure timely delivery and smooth operations.

Qualifications

• Experience in processing customer orders, invoices, and inquiries
• Familiarity with SAP purchase orders and documentation
• Knowledge of banking/documentation processes and compliance

Responsibilities

• Manage customer purchase orders, invoices, and inquiries via portal ensuring timely processing
• Receive and acknowledge purchase orders within SLA
• Enter and process SAP purchase orders promptly respecting 48-hour SLA
• Identify discrepancies and coordinate with Sales for resolution
• Verify product availability and packaging per customer specs
• Review Letter of Credit requirements and ensure documentation standards
• Coordinate with Sales for necessary adjustments
• Monitor shipment confirmations and notify Sales/customers
• Track shipping documents to ensure timely delivery
• Review shipping documents for accuracy and timely dispatch
• Support department with additional duties as needed
• Run process control reports to manage responsibilities
• Understand banking processes for documentation submission and compliance
• Provide hands-on coaching and support to teammates
• Oversee local stock levels and issuing SAP purchase orders to supply plants
• Track shipment departure times with supply plants for timely delivery
• Facilitate importation and customs processes and manage import duties

Skills

Order management

Customer service

Attention to detail

SLA adherence

Team collaboration

Tools

SAP

Job description

Manpower Outsourcing Services, Inc. in Metro Manila is seeking an Order Management specialist to handle customer orders, invoices, and inquiries with accuracy and in‑time SLA compliance. The role supports production visibility and cross‑unit planning.

You will coordinate with Sales, process SAP purchase orders within SLA, monitor shipments, and assist in banking/documentation processes. A collaborative, detail‑oriented mindset is essential to ensure timely delivery and smooth operations.