Senior OEM Customer Service Specialist – Remote & Flexible

Grundfos; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Grundfos in the Philippines is seeking an Industry OEM Customer Service Senior Representative to support key OEM customers across SAP, CRM, and pricing tools. You will handle advanced inquiries, build professional offers, and manage orders from inquiry to delivery in a fast-paced, multi-channel environment.

Your role emphasizes strong English communication, a customer-first mindset, and collaboration with Sales, Finance, and Supply Chain to improve service levels and identify new business

Qualifications

• Associate's or bachelor's degree in Customer Services, Engineering, or equivalent, with minimum 1-3 years of relevant work experience
• Minimum 3 years of Grundfos Customer Sales & Support Center experience with knowledge of business structure, processes, products, and market needs
• Excellent communication in English, written and spoken
• High proficiency in MS Office; familiarity with SAP, CRM, pricing tools

Responsibilities

• Provide advanced commercial and technical advice on customer enquiries across multiple channels and manage tickets (RFI/RFQ/RFO/RFC) to optimize response times
• Create professional offers and quotations using product and pricing knowledge and track them in SAP
• Enter, verify, and release incoming orders, resolving price configurations, part numbers, lead times, and cancellations with Sales, Finance, and Supply Chain
• Deliver support for Order-to-Delivery inquiries using SAP, CRM, QIP, and sales approval systems
• Resolve customer complaints and quality issues using systematic analysis and manage product returns efficiently
• Identify new business opportunities and promote digital self-service tools, supporting sales strategy meetings

Skills

Customer service

Multi-channel support

English communication

Education

Associate's or bachelor's degree in appropriate field

Minimum 1-3 years relevant work experience

Tools

SAP

CRM

Pricing tools

Job description

Grundfos in the Philippines is seeking an Industry OEM Customer Service Senior Representative to support key OEM customers across SAP, CRM, and pricing tools. You will handle advanced inquiries, build professional offers, and manage orders from inquiry to delivery in a fast-paced, multi-channel environment.

Your role emphasizes strong English communication, a customer-first mindset, and collaboration with Sales, Finance, and Supply Chain to improve service levels and identify new business