Customer Service & Service Coordination Specialist — Hybrid

Grundfos; Parañaque; Hybrid; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

Retirement benefit

Volunteer leave

Training and development

Job summary

Grundfos in the Philippines is seeking a Customer Service Support to serve as a key contact for customers, coordinating service requests and ensuring timely support across the service lifecycle. You will join a diverse team dedicated to delivering reliable water technology solutions.

Jump in to strengthen customer relationships, coordinate orders and field service, and work with sales, logistics, and technical teams to resolve issues end-to-end. English proficiency required.

Qualifications

• 1–2 years in customer service, service coordination, or order management.
• Proficiency in SAP and Microsoft Office.
• Excellent verbal and written communication in English.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Handle incoming customer inquiries via phone, email, and digital channels, providing accurate and timely responses.
• Coordinate service orders, spare parts requests, and field service scheduling to ensure efficient resolution.
• Collaborate with technical teams, sales, and logistics to resolve complex customer issues end-to-end.
• Maintain and update customer records, service cases, and order data in CRM and ERP systems.
• Proactively follow up on open cases and orders to ensure customer expectations are met or exceeded.
• Identify opportunities to improve service processes and contribute to continuous improvement initiatives.

Skills

Customer service

Service coordination

Order management

English communication

SAP

MS Office

Multitasking

Tools

SAP

MS Office

Job description

Grundfos in the Philippines is seeking a Customer Service Support to serve as a key contact for customers, coordinating service requests and ensuring timely support across the service lifecycle. You will join a diverse team dedicated to delivering reliable water technology solutions.

Jump in to strengthen customer relationships, coordinate orders and field service, and work with sales, logistics, and technical teams to resolve issues end-to-end. English proficiency required.