Customer Service & Service Coordination Specialist

Grundfos; Philippines; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Retirement benefits

Volunteer leave

Training programs

Job summary

Grundfos Philippines is seeking a Customer Service Support to act as a key contact for customers, coordinating service requests, managing order processing, and delivering timely, accurate support across the full service lifecycle.

You will collaborate with cross-functional teams, maintain CRM/ERP records, and drive improvements in service processes while delivering exceptional customer experiences in a fast-paced environment.

Qualifications

• 1–2 years of experience in customer service, service coordination, or order management
• Proficiency in SAP and MS Office
• Excellent verbal and written communication skills in English
• Proven ability to manage multiple tasks and priorities in a fast-paced environment

Responsibilities

• Handle incoming customer inquiries via phone, email, and digital channels, providing accurate and timely responses
• Coordinate service orders, spare parts requests, and field service scheduling to ensure efficient resolution
• Collaborate with technical teams, sales, and logistics to resolve complex customer issues end-to-end
• Maintain and update customer records, service cases, and order data in CRM and ERP systems
• Proactively follow up on open cases and orders to ensure customer expectations are met or exceeded
• Identify opportunities to improve service processes and contribute to continuous improvement initiatives

Skills

Customer service

Coordination

English fluency

Tools

SAP

Microsoft Office

Job description

Grundfos Philippines is seeking a Customer Service Support to act as a key contact for customers, coordinating service requests, managing order processing, and delivering timely, accurate support across the full service lifecycle.

You will collaborate with cross-functional teams, maintain CRM/ERP records, and drive improvements in service processes while delivering exceptional customer experiences in a fast-paced environment.