Global Order Management Specialist (SAP & Salesforce)

Continental Industry; Taguig; On-site; PHP 360,000 - 560,000; Full time

Job summary

Continental Global Business Services Manila Inc. is seeking a seasoned professional to manage customer orders and inquiries, ensuring accurate entry into SAP and smooth order flow.

The role requires handling complex customer interactions and collaborating with cross‑functional teams to resolve issues and optimize service delivery. The ideal candidate has a Bachelor’s degree and 4–7 years in Customer Service, Order Management or Supply Chain within a BPO or shared services environment, with

Qualifications

• Bachelor’s degree is required.
• 4–7 years in Customer Service, Order Management or Supply Chain roles.
• Experience in Order Management or Supply Chain Management required.
• Experience in a BPO or shared services environment across multiple markets beneficial.

Responsibilities

• Manage queues and cases from Salesforce.com.
• Answer customer inquiries completely and accurately.
• Enter orders into SAP and ensure electronic orders flow correctly.

Skills

Customer service

Order management

Supply chain

BPO experience

Education

Bachelor’s degree

Job description

Continental Global Business Services Manila Inc. is seeking a seasoned professional to manage customer orders and inquiries, ensuring accurate entry into SAP and smooth order flow.

The role requires handling complex customer interactions and collaborating with cross‑functional teams to resolve issues and optimize service delivery. The ideal candidate has a Bachelor’s degree and 4–7 years in Customer Service, Order Management or Supply Chain within a BPO or shared services environment, with