Global Order Management Specialist (SAP & Salesforce)

Continental Industry; Taguig; On-site; PHP 614,000 - 1,004,000; Full time

Job summary

Continental Global Business Services Manila Inc. in Manila seeks a seasoned Customer Service professional to manage orders and inquiries from Salesforce.com and SAP. You will ensure accurate entry, timely fulfillment, and collaboration across departments to resolve conflicts and optimize order flow.

The ideal candidate has 4–7 years in customer service or supply chain roles, with a strong focus on accuracy and cross-functional coordination in a BPO or shared services environment.

Qualifications

• Bachelor’s degree or equivalent.
• 4-7 years of experience in Customer Service, Order Management or Supply Chain roles.

Responsibilities

• Manage queues and cases (customer orders and inquiries) from Salesforce.com.
• Answer customer inquiries completely and accurately.
• Accurately enter orders manually into SAP.
• Ensure order fulfillment (stock availability, order status, document requests, etc.).
• Resolve order conflicts and monitor orders through shipment.
• Work with Account Receivable to handle order management related residuals/deductions.

Skills

Customer service

Order management

Supply chain

Education

Bachelor’s degree or equivalent

Tools

SAP

Job description

Continental Global Business Services Manila Inc. in Manila seeks a seasoned Customer Service professional to manage orders and inquiries from Salesforce.com and SAP. You will ensure accurate entry, timely fulfillment, and collaboration across departments to resolve conflicts and optimize order flow.

The ideal candidate has 4–7 years in customer service or supply chain roles, with a strong focus on accuracy and cross-functional coordination in a BPO or shared services environment.