Global Operations Specialist — B2B Support & Logistics

GET-E International; Manila; Sur place; PHP 360 000 - 540 000; Plein temps

Avantages offerts par ce poste

Travel expense reimbursement

Cab service twice a year

Snacks and refreshments

15 vacation days + 15 sick days

Résumé du poste

GET-E International is seeking a diligent customer operations specialist in Manila to manage inbound and outbound communications with business customers and transport suppliers using Zendesk. You will verify bookings, ensure operational requirements are met, and escalate disruptions while adhering to SLAs.

The role requires rotating shifts including evenings, nights, weekends and holidays, with a focus on rapid problem-solving and teamwork within the Manila and Netherlands teams.

Qualifications

• Fluent English with strong written and verbal communication.
• Bachelor's degree required.
• Willingness to work rotating shifts including evenings, nights, weekends and holidays.

Responsabilités

• Handle inbound and outbound communication with B2B customers and transport suppliers via Zendesk.
• Check booking quality and confirm transport details meet operational requirements.
• Escalate disruptions and resolve issues within agreed service times (SLAs).
• Follow our standard operating procedures (SOPs) accurately across all tasks.
• Spot inefficiencies in how we work and flag them to the Operations Supervisor.
• Work closely with our Manila and Netherlands operations teams across shifts.

Connaissances

Fluent English

Communication

Problem Solving

Team Player

Formation

Bachelor's degree

Outils

Zendesk

Description du poste

GET-E International is seeking a diligent customer operations specialist in Manila to manage inbound and outbound communications with business customers and transport suppliers using Zendesk. You will verify bookings, ensure operational requirements are met, and escalate disruptions while adhering to SLAs.

The role requires rotating shifts including evenings, nights, weekends and holidays, with a focus on rapid problem-solving and teamwork within the Manila and Netherlands teams.