Customer Support Specialist - NIGHT SHIFT

CAPLINQ Philippines, Inc.; Muntinlupa; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Structured training and onboarding

Exposure to international business

Career development opportunities

Job summary

CAPLINQ Philippines, Inc. is seeking an Entry-Level Customer Service Support Specialist in Manila to support bulk bid processes and customer-specific pricing coordination. The role requires strong Excel skills, data accuracy, and clear communication with internal teams including sales and US-based staff.

Ideal candidates are highly organized, detail-oriented, and able to manage data across multiple bids, ensuring timely submissions while maintaining pricing history and supplier cost updates.

Qualifications

• Efficient in Excel: data review, validation, reconciliation and spreadsheet mgmt.
• Exceptional attention to detail and data accuracy.
• Strong organizational and time management skills to multitask and meet deadlines.
• Experience handling large data volumes with data integrity and compliant processes.
• Professional written communication with external sellers, vendors, stakeholders.
• Ability to build positive working relationships with sellers and partners.
• Comfortable occasional calls to clarify information and resolve issues.
• ERP system experience; Netsuite is a plus.

Responsibilities

• Support bulk bid process for long-term contracts by preparing and maintaining large Excel spreadsheets.
• Populate bid spreadsheets with SKU-level details: unit cost, lead times, MOQs, shelf life, origin.
• Coordinate with internal teams to gather SKU details and verify bid completeness.
• Review bid spreadsheets for accuracy before submission deadlines.
• Track bid timelines and follow up to ensure information is collected on schedule.
• Coordinate supplier cost changes and generate updated price quotes for customer-specific SKUs.
• Distribute internal quote notifications indicating price changes or stability.

Skills

Excel

Data review

Attention to detail

Organization

Communication

Independent work

Tools

Netsuite ERP

Job description

About the Role

We are seeking a detail-oriented and proactive Entry-Level Customer Service Support Specialist to join our Manila-based team. This role plays a critical part in supporting two key areas of our business: large-scale bulk bid processes for major customers (primarily airlines) and customer-specific pricing coordination. The ideal candidate is highly organized, comfortable working in Excel, and able to communicate clearly across internal teams, including sales and US-based customer service.

Key Responsibilities

1. Bulk Bid Process Support (Long-Term Contracts)

• Assist in preparing and maintaining large Excel spreadsheets used in bulk bid submissions for major customers, primarily airlines, for long-term supply contracts.
• Populate spreadsheets with detailed SKU-level information, including but not limited to:
  • Unit cost
  • Lead times
  • Minimum order quantities (MOQs)
  • Shelf life
  • Country of origin
• Manage and organize data across bids that may include hundreds of individual SKUs, ensuring accuracy and consistency throughout.
• Work with sales team to verify bid approach (all sku’s, some sku’s, limited sku’s)
• Coordinate with internal departments (sourcing, procurement, product teams) to gather and verify SKU-specific details as needed.
• Review completed bid spreadsheets for completeness and accuracy prior to submission deadlines.
• Track bid timelines and follow up internally to ensure information is collected on schedule.

2. Customer-Specific Cost & Pricing Coordination

• Support the communication process between suppliers, the sales team, and the US-based customer service team when a supplier cost change occurs for a customer-specific SKU for which we have special pricing.
• Generate updated price quotes reflecting new supplier costs and calculate resulting impacts to customer pricing.
• Prepare and distribute internal quote notifications to the sales and customer service teams, clearly indicating:
  • Whether the customer price is changing (and the new price), or
  • That the customer price will remain unchanged despite the supplier cost update
• Maintain accurate and up-to-date records of customer-specific costs and pricing history for reference.
• Respond promptly to internal requests for pricing clarification related to specific SKUs or customers.
• Flag any discrepancies or unusual cost changes to the appropriate internal stakeholders for review.

Qualification / Job Requirements

• Efficiency in Microsoft Excel, including data review, validation, reconciliation, and spreadsheet management.
• Exceptional attention to detail with the ability to identify discrepancies and ensure data accuracy.
• Strong organizational and time management skills with the ability to manage multiple tasks and meet strict deadlines.
• Experience reviewing and maintaining large volumes of data while ensuring data integrity and compliance with established processes.
• Professional written communication skills with the ability to effectively correspond with external sellers, vendors, and stakeholders through email.
• Ability to build and maintain positive working relationships with sellers and business partners.
• Comfortable conducting occasional phone calls to clarify information, resolve issues, and support business requirements.
• Strong problem-solving skills and a proactive approach to following up on outstanding items and meeting timelines.
• Ability to work independently with minimal supervision while maintaining a high level of accuracy and productivity.
• ERP system experience. Netsuite is a plus

What We Offer

• Structured training and onboarding to support your growth in the role.
• Exposure to international business operations.
• Opportunities for career development within customer service and account support functions.

Schedule & Holiday Requirements

• Must be comfortable working hours that overlap withUS business hours (Denver Time between: 6:00 AM–5:00 PM or PH Time between 8:00PM - 7:00AM)
• Willing towork during Philippine holidaysand provide support duringUS holidays, as business needs require.
• Schedule flexibility is required to support US-based operations