Global Ecommerce Support Specialist | Flexible Hours

Deployed Philippines Inc.

Pasig

On-site

PHP 391,000 - 614,000

Full time

4 days ago

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Benefits offered by this job

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Job summary

Deployed Philippines Inc. is seeking a proactive client support specialist to join our Ortigas hub. You will handle client inquiries, manage tickets in HubSpot and JIRA, and ensure accurate updates and timely responses.

You will coordinate with operations, tech, and finance to resolve cross-department issues, monitor SLA performance, and contribute to knowledge bases and reports. The role emphasizes clear communication, attention to detail, and the ability to thrive in a fast-paced BPO

Qualifications

Excellent written communication skills and a customer-focused approach.
Proficiency with HubSpot Service Hub, JIRA, Slack and standard ticketing workflows.
Strong prioritisation and multitasking ability in a fast-paced environment.
Analytical mindset for troubleshooting operational or data-related issues.
Calm, methodical, and a positive team player.
Understanding of Retail/eCommerce purchase cycle/returns a bonus.

Responsibilities

Respond promptly and professionally to client inquiries via email, Slack, and HubSpot.
Review, triage, and action tickets in JIRA, escalating as needed.
Maintain friendly, brand-aligned communication across platforms.
Monitor tickets daily in HubSpot and JIRA with proper categorisation.
Update ticket statuses and resolution summaries for traceability.
Collaborate with operations, tech, and finance to resolve cross-department issues.
Generate reports and onboard clients to dashboards (training provided).