Global Ocean CX Specialist

A.P. Moller - Maersk; Pasig; Hybrid; PHP 500,000 - 700,000; Full time

Job summary

Maersk is seeking an Ocean Customer Experience Specialist to deliver high-quality service for ocean products. You will manage inquiries, resolve cases, and ensure timely operational tasks while collaborating with cross-functional teams, including Mexico-based colleagues.

A fast-paced environment requires strong attention to detail and the ability to multitask. Preferred candidates have a bachelor's degree, experience with Salesforce and case management tools, and excellent English communication.

Qualifications

• Bachelor's degree or equivalent required.
• Strong customer service orientation and experience in handling inquiries end-to-end.
• Excellent written and verbal English communication skills.

Responsibilities

• Handle customer inquiries via email/ccase management platforms for Ocean products.
• Resolve issues related to imports/exports and related documents (invoices, BLs, shipment docs).
• Prioritize and manage cases to meet turnaround time and service levels; document actions taken.
• Collaborate with Mexico-based teams and other stakeholders to improve processes and outcomes.

Skills

Customer service

Communication skills

English proficiency

Attention to detail

Multitasking

Education

Bachelor's degree or equivalent

Tools

Salesforce

Case management tools

Ticketing systems

Job description

Maersk is seeking an Ocean Customer Experience Specialist to deliver high-quality service for ocean products. You will manage inquiries, resolve cases, and ensure timely operational tasks while collaborating with cross-functional teams, including Mexico-based colleagues.

A fast-paced environment requires strong attention to detail and the ability to multitask. Preferred candidates have a bachelor's degree, experience with Salesforce and case management tools, and excellent English communication.