Global Multilingual Issue Resolution Analyst

3m; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

3M Global Business Services in Manila is seeking a Multilingual Customer Issue Resolution Analyst to support global B2B customers across international markets, investigate issues, connect the dots, and drive resolution.

You will collaborate with Supply Chain, Logistics, Finance, Sales, and Customer Operations, using Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve the customer experience.

Qualifications

• Fluent in at least one required language and proficient in English.
• Minimum 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• ERP experience is an advantage but not required.
• Detail-oriented, adaptable, curious, and willing to learn how global business works.

Responsibilities

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive the right next steps.
• Communicate with customers in your designated language and in English.
• Work across global teams to solve issues and improve the customer experience.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to make work smarter and more effective.

Skills

Language proficiency

English proficiency

ERP experience

Job description

3M Global Business Services in Manila is seeking a Multilingual Customer Issue Resolution Analyst to support global B2B customers across international markets, investigate issues, connect the dots, and drive resolution.

You will collaborate with Supply Chain, Logistics, Finance, Sales, and Customer Operations, using Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve the customer experience.