Bilingual Issue Resolution Analyst (Spanish/English) – O2C

3M; Taguig; On-site; PHP 420,000 - 620,000; Full time

Job summary

3M Global Business Services is seeking a Customer Issue Resolution Analyst (Spanish Speaker) to support international B2B customers. You will investigate and drive resolution for order-related issues, collaborating with Supply Chain, Finance, Sales, and Customer Operations to improve the customer experience.

The role emphasizes problem-solving, data analytics, and cross-functional teamwork in a fast-paced environment across global markets.

Qualifications

• Proficiency in English and Spanish (written and spoken).
• 1+ year in Customer Service, Order Management, or related field.

Responsibilities

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive next steps.
• Communicate with customers in English and Spanish.
• Collaborate with global teams to improve customer experience.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to work smarter.

Skills

English/Spanish

Customer Service

Tools

ERP Systems

Job description

3M Global Business Services is seeking a Customer Issue Resolution Analyst (Spanish Speaker) to support international B2B customers. You will investigate and drive resolution for order-related issues, collaborating with Supply Chain, Finance, Sales, and Customer Operations to improve the customer experience.

The role emphasizes problem-solving, data analytics, and cross-functional teamwork in a fast-paced environment across global markets.