Korean-Speaking Customer Resolution Analyst

3M GLOBAL SERVICE CENTER PHILIPPINES

Taguig

Hybrid

PHP 446,000 - 725,000

Full time

6 days ago

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Job summary

3M Global Service Center Philippines is seeking a bilingual Customer Issue Resolution and Credit & Collections Specialist to support complaint management and accounts receivable processes in a fast-paced environment. The role involves coordinating with Quality, Operations, and Customer Service teams to resolve issues efficiently and communicate outcomes to External Customers and internal stakeholders.

The position requires a Bachelor’s degree, 2+ years in related roles, strong Korean language

Qualifications

Bachelor's degree is generally required.
At least 2 years in a Customer Issue Resolutions/Billing/Credit and Collection role.
Working knowledge of Customer Service disciplines and analytics.
High proficiency in Korean (reading, writing, speaking, listening).
Ability to communicate in English, both written and spoken.
Proficient with Excel and Microsoft Office; Salesforce experience is a plus.

Responsibilities

Receive and log customer complaints through designated channels.
Analyze complaint details to determine root cause and required actions.
Coordinate with cross-functional teams to investigate and resolve issues.
Communicate resolutions and status updates to customers professionally.
Ensure complaint records are complete and handled per procedures.
Identify trends and elevate when needed.
Support continuous improvement of customer experience and product quality.
Prepare summary reports for internal stakeholders.
Monitor customer accounts for overdue balances and initiate collection activities.
Communicate with customers to resolve billing issues and negotiate payment arrangements.
Coordinate with sales, finance, and customer service to address disputes.
Prepare aging reports and support month-end accounts receivable processes.