French-Speaking Customer Issue Resolver (Global)

3M; Taguig; On-site; PHP 500,000 - 700,000; Full time

Job summary

3M GBS is seeking a Customer Issue Resolution Analyst (French Speaker) to support global B2B customers across international markets from the Philippines. You will investigate, connect the dots, and drive issues to resolution within the Order-to-Cash journey.

You will work with cross‑functional teams across Supply Chain, Finance, Sales, and Customer Operations, using Lean, analytics, automation, and AI-enabled tools to improve the customer experience and resolve complex issues.

Qualifications

• Proficient in English and French (speaking, reading, writing, and listening).
• At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, or Shared Services.
• ERP experience is an advantage but not required.

Responsibilities

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive the right next steps.
• Communicate with customers in English and French and collaborate with global teams.

Skills

French language

English language

Customer service experience

Analytical thinking

Tools

ERP system

Job description

3M GBS is seeking a Customer Issue Resolution Analyst (French Speaker) to support global B2B customers across international markets from the Philippines. You will investigate, connect the dots, and drive issues to resolution within the Order-to-Cash journey.

You will work with cross‑functional teams across Supply Chain, Finance, Sales, and Customer Operations, using Lean, analytics, automation, and AI-enabled tools to improve the customer experience and resolve complex issues.