German-Speaking Customer Issue Resolution Analyst

3M; Taguig; On-site; PHP 614,000 - 949,000; Full time

Job summary

3M Philippines seeks a Customer Issue Resolution Analyst (German Speaker) to support global B2B customers. You will investigate issues across the Order-to-Cash journey, engage cross-functional teams, and drive issues toward resolution.

You thrive on detail, communicate clearly in German and English, and apply Lean/Six Sigma concepts to improve processes. ERP experience is a plus; minimum one year in customer service or related fields is expected.

Qualifications

• Proficient in German (speaking, reading, writing, and listening) and English.
• At least 1 year of experience in Customer Service, Order Management, or related fields.
• ERP experience is an advantage.

Responsibilities

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive the right next steps.
• Communicate with customers in German and English.
• Work with global teams to solve issues and improve the customer experience.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve efficiency.

Skills

German language

English language

Customer service

Attention to detail

Tools

ERP systems

Job description

3M Philippines seeks a Customer Issue Resolution Analyst (German Speaker) to support global B2B customers. You will investigate issues across the Order-to-Cash journey, engage cross-functional teams, and drive issues toward resolution.

You thrive on detail, communicate clearly in German and English, and apply Lean/Six Sigma concepts to improve processes. ERP experience is a plus; minimum one year in customer service or related fields is expected.