Global Issue Resolution Analyst (Japanese)

3M; Taguig; On-site; PHP 400,000 - 700,000; Full time

Job summary

3M is seeking a Customer Issue Resolution Analyst (Japanese Speaker) for the GBS to support global B2B customers across international markets. You will investigate, connect the dots, and drive issues to resolution in collaboration with Supply Chain, Finance, Sales, and Customer Operations.

You will communicate in English and Nihongo and apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve service.

Qualifications

• Proficient in English and Nihongo (speaking, reading, writing, listening).
• At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or related field.
• ERP experience is an advantage but not required.

Responsibilities

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive next steps.
• Communicate with customers in English and Nihongo as designated.
• Work with global teams to solve issues and improve customer experience.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve efficiency.

Skills

English

Nihongo

Tools

ERP systems

Job description

3M is seeking a Customer Issue Resolution Analyst (Japanese Speaker) for the GBS to support global B2B customers across international markets. You will investigate, connect the dots, and drive issues to resolution in collaboration with Supply Chain, Finance, Sales, and Customer Operations.

You will communicate in English and Nihongo and apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve service.