Spanish-Speaking Issue Resolution Analyst

3M; Taguig; On-site; PHP 335,000 - 469,000; Full time

Job summary

3M Global Business Services in Manila is seeking a Customer Issue Resolution Analyst (Spanish Speaker) to support global B2B customers. You will investigate, connect the dots, and drive issues to resolution across the Order-to-Cash journey.

Work with teams across Supply Chain, Finance, Sales, and Customer Operations; apply Lean, Six Sigma, analytics, and AI-enabled tools to improve the customer experience. English and Spanish fluency required; ERP experience is a plus.

Qualifications

• Proficient in English and Spanish.
• Have at least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• ERP experience is an asset.

Responsibilities

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive the right next steps.
• Communicate with customers in English and Spanish.
• Work across global teams to solve issues and improve the customer experience.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to make work smarter and more effective.

Skills

Spanish language proficiency

English language proficiency

Tools

ERP experience

Job description

3M Global Business Services in Manila is seeking a Customer Issue Resolution Analyst (Spanish Speaker) to support global B2B customers. You will investigate, connect the dots, and drive issues to resolution across the Order-to-Cash journey.

Work with teams across Supply Chain, Finance, Sales, and Customer Operations; apply Lean, Six Sigma, analytics, and AI-enabled tools to improve the customer experience. English and Spanish fluency required; ERP experience is a plus.