Global KYC QA Lead: Quality & Compliance Coach

The Western Union Company; Quezon City; Hybride; PHP 1 004 000 - 1 339 000; Plein temps

Avantages offerts par ce poste

Health insurance

Life insurance

Hybrid work model

Paid time off

HMO coverage

Résumé du poste

The Western Union Company is seeking a detail-oriented Supervisor to join our GKYC team in Quezon City, Philippines. You will oversee first-line of defense for KYC cases and guide a team of QA analysts, drive process improvements, and ensure global policy adherence.

The role requires 4+ years in AML/KYC or QA, with strong analytical and leadership capabilities. You will collaborate with Compliance and Operations, support regulatory obligations, and shape the GKYC program across regions.

Qualifications

• Bachelor’s degree in Finance, Business, or related field or equivalent experience.
• Minimum of 4 years AML/ KYC / QA / risk management experience.
• Experience leading, coaching, and developing analysts or teams.
• Strong analytical, investigative, and problem-solving skills.
• Experience with policies, procedures, and regulatory requirements.

Responsabilités

• Lead, coach, and develop a team of 7-10 KYC QA Analysts.
• Oversee QA activities ensuring adherence to methodologies and standards.
• Monitor quality trends and recommend improvements.
• Review QA findings for consistency and accuracy.
• Lead calibration sessions and support dispute resolution.
• Partner with Compliance and Operations to address quality concerns.
• Utilize reporting and metrics to provide leadership insights.
• Support audits and remediation initiatives.

Connaissances

Team leadership

Quality assurance

Risk management

Data analysis

Stakeholder management

Communication

Excel

PowerPoint

Formation

Bachelor’s degree in Finance, Business, or related field

Outils

Microsoft Office

Description du poste

The Western Union Company is seeking a detail-oriented Supervisor to join our GKYC team in Quezon City, Philippines. You will oversee first-line of defense for KYC cases and guide a team of QA analysts, drive process improvements, and ensure global policy adherence.

The role requires 4+ years in AML/KYC or QA, with strong analytical and leadership capabilities. You will collaborate with Compliance and Operations, support regulatory obligations, and shape the GKYC program across regions.