Supervisor, Quality Review

The Western Union Company; Quezon City; Hybrid; PHP 1,004,000 - 1,339,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Hybrid work model

Paid time off

HMO coverage

Job summary

The Western Union Company is seeking a detail-oriented Supervisor to join our GKYC team in Quezon City, Philippines. You will oversee first-line of defense for KYC cases and guide a team of QA analysts, drive process improvements, and ensure global policy adherence.

The role requires 4+ years in AML/KYC or QA, with strong analytical and leadership capabilities. You will collaborate with Compliance and Operations, support regulatory obligations, and shape the GKYC program across regions.

Qualifications

• Bachelor’s degree in Finance, Business, or related field or equivalent experience.
• Minimum of 4 years AML/ KYC / QA / risk management experience.
• Experience leading, coaching, and developing analysts or teams.
• Strong analytical, investigative, and problem-solving skills.
• Experience with policies, procedures, and regulatory requirements.

Responsibilities

• Lead, coach, and develop a team of 7-10 KYC QA Analysts.
• Oversee QA activities ensuring adherence to methodologies and standards.
• Monitor quality trends and recommend improvements.
• Review QA findings for consistency and accuracy.
• Lead calibration sessions and support dispute resolution.
• Partner with Compliance and Operations to address quality concerns.
• Utilize reporting and metrics to provide leadership insights.
• Support audits and remediation initiatives.

Skills

Team leadership

Quality assurance

Risk management

Data analysis

Stakeholder management

Communication

Excel

PowerPoint

Education

Bachelor’s degree in Finance, Business, or related field

Tools

Microsoft Office

Job description

Supervisor, Global KYC Program Office - Quezon City, Philippines

Western Union is seeking a detail-oriented, execution-focused Supervisor to join our Global Know Your Customer (GKYC) team in Quezon City, Philippines. In this role, reporting directly to the Sr. Manager of Global KYC within Global KYC Program Office, you will conduct First Line of Defense oversight of KYC cases. Leveraging your deep expertise in financial crime and compliance investigations, you will guide a team of KYC QA analysts, lead process improvements, and help maintain global policies. In this role you will help solve complex problems related to the application and enforcement of KYC requirements around the globe. In this role you will have the opportunity to work cross-functionally with teams in Compliance and Operations to support compliance and business needs, support regulatory obligations and formulate requirements and ensure consistent execution of the Global KYC Program across regions.

Role Responsibilities

• Lead, coach, and develop a team of 7-10 KYC QA Analysts, fostering a culture of quality, accountability, and continuous improvement.
• Oversee quality assurance activities supporting the KYC program, ensuring adherence to established methodologies, procedures, and standards.
• Monitor quality trends, identify systemic issues, and recommend improvements to strengthen controls, processes, and risk mitigation measures.
• Review and challenge QA findings to ensure consistency, accuracy, and effective application of quality standards.
• Lead calibration sessions and support dispute resolution activities to promote consistent decision-making.
• Partner with Compliance, Operations, and other stakeholders to address quality concerns and identify training opportunities.
• Utilize reporting and quality metrics to provide meaningful insights and recommendations to leadership.
• Support audits, remediation initiatives, and other projects impacting the KYC program.

Role Requirements

• Bachelor’s degree in Finance, Business, or a related field, or equivalent experience in financial services, compliance, risk management, or quality assurance.
• Minimum of 4 years of experience in AML Compliance, KYC, ECDD, Quality Assurance, Risk Management, or related compliance functions.
• Demonstrated experience leading, coaching, and developing analysts or teams.
• Strong analytical, investigative, and problem-solving skills with the ability to identify trends, risks, and improvement opportunities.
• Experience assessing adherence to policies, procedures, quality standards, and regulatory requirements.
• Strong communication and stakeholder management skills, including experience delivering feedback and presenting findings.
• Experience utilizing quality metrics, reporting, and data analysis to support oversight and continuous improvement activities.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office for a minimum of three days.

Benefits

• Access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.
• Paid sick leave and vacation leave.
• HMO coverage with dependents from day 1 of employment, subject to insurer's review.
• Hybrid working arrangement.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date: 10-17-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

At Western Union, we're more than a trusted name in global payments. We're moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we're committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that's redefining what's possible.