Spanish-Speaking KYC Investigator

Western Union; Quezon City; Hybrid; PHP 550,000 - 900,000; Full time

Benefits offered by this job

Spanish language allowance

Health insurance

Hybrid working arrangement

Paid sick leave and vacation leave

Job summary

Western Union Philippines seeks a KYC Specialist to investigate cases requiring enhanced due diligence within the KYC team. You will interview customers, review behavior, assess risks, and document decisions with supporting rationale.

The role emphasizes strong AML/KYC knowledge and autonomy in a hybrid Manila-based setting with Spanish and English language interviews and escalation. Flexibility includes 8-hour shifts between 11:00 PM and 9:00 AM Manila time, with a minimum in-office presence

Qualifications

• Fluency in English and Spanish is required.
• Bachelor's degree or equivalent in financial services preferred.
• Minimum of 1 year in AML compliance, fraud prevention or financial crime investigations.
• Minimum 1 year in customer-facing roles with phone interactions.
• Strong analytical, investigative and problem-solving skills with attention to detail.

Responsibilities

• Conduct customer interviews via inbound/outbound calls to gather information.
• Follow prescriptive guidelines for enhanced due diligence investigations.
• Perform in-depth analysis of customer activities under EDD.
• Investigate and research alerted activity using company systems and public databases.
• Formulate explanations and decisions with supporting rationale for flagged activities.
• Escalate cases to Western Union stakeholders as applicable.
• Contribute to the team's knowledge base with insights and experiences.
• Support AML Compliance to identify typologies and red flags.
• Contact customers to obtain additional information or documents.

Skills

AML compliance

KYC requirements

Spanish language

English language

Customer interviews

Analytical skills

Autonomy

Decision making

Education

Bachelor's degree or equivalent

Tools

MS Excel

Job description

Western Union Philippines seeks a KYC Specialist to investigate cases requiring enhanced due diligence within the KYC team. You will interview customers, review behavior, assess risks, and document decisions with supporting rationale.

The role emphasizes strong AML/KYC knowledge and autonomy in a hybrid Manila-based setting with Spanish and English language interviews and escalation. Flexibility includes 8-hour shifts between 11:00 PM and 9:00 AM Manila time, with a minimum in-office presence