KYC QC/QA Senior Associate

PwC South East Asia Consulting; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

PwC South East Asia Consulting in Makati, Philippines, is seeking a KYC Quality Control professional to independently review KYC profiles ensuring compliance with client policies and regulatory standards. The role focuses on QA, risk identification, and coaching rather than case production.

Ideal candidates will have 3+ years in KYC/AML operations, strong analytical skills, and leadership abilities to mentor teammates. Onsite work from Ayala, Makati is required with a rotating schedule.

Qualifications

• 3+ years of experience in KYC, CDD, AML operations or related financial crime functions
• Strong understanding of KYC regulatory requirements, client policies, and risk assessment principles
• Experience performing quality reviews, approvals, or second-line checks is highly preferred
• Strong written and verbal communication skills
• Demonstrated leadership and mentoring skills to promote high-quality performance

Responsibilities

• Perform independent quality reviews of completed KYC and CDD profiles prior to approval
• Assess compliance with AML regulations, client policies, and internal procedures
• Identify quality gaps, documentation issues, and risk-related concerns requiring remediation
• Provide clear, structured feedback to analysts to support quality improvement
• Document review outcomes, findings, and decisions in relevant systems
• Escalate material quality, policy, or regulatory issues per governance processes
• Monitor recurring errors and identify trends to support training and process improvements
• Participate in quality calibration sessions and team discussions to align review standards
• Support audits, client reviews, and internal quality assurance initiatives
• Collaborate with Team Leaders, SMEs, and delivery stakeholders to ensure consistent quality outcomes

Skills

Analytical thinking

Attention to detail

Communication skills

Leadership & mentoring

MS Office proficiency

Education

Bachelor’s degree in Accounting/Finance/Business/Economics

Tools

Microsoft Excel

MS Office

Job description

The Financial Crime Unit (FCU) operates as a managed services delivery organization supporting global financial institutions with Know Your Customer (KYC), Customer Due Diligence (CDD), and financial crime compliance activities.

The Quality Control (QC) function plays a critical role in ensuring KYC deliverables meet client standards, regulatory requirements, and internal quality benchmarks. QC professionals partner closely with delivery teams to maintain accuracy, consistency, and audit readiness across high-volume KYC operations.

Role Summary:

The KYC Quality Control (QC) role is responsible for independently reviewing KYC profiles to ensure adherence to client policies, regulatory requirements, and internal quality standards prior to approval or submission.

This role focuses on quality assurance, risk identification, and coaching rather than case production. Quality control responsibilities are assigned according to demonstrated capability, experience, and sound judgment.

Key Responsibilities:

As a KYC Quality Control professional, you will be responsible for:

• Performing independent quality reviews of completed KYC and CDD profiles for both individual and entity clients prior to approval
• Assessing compliance with AML regulations, client-specific KYC policies, and internal procedures
• Identifying quality gaps, documentation issues, and risk-related concerns requiring remediation
• Providing clear, structured feedback to analysts to support quality improvement and capability building
• Documenting review outcomes, findings, and decisions in relevant systems and tools
• Escalating material quality, policy, or regulatory issues in accordance with defined governance processes
• Monitoring recurring errors and identifying trends to support training and process improvements
• Participating in quality calibration sessions and team discussions to align review standards
• Supporting audits, client reviews, and internal quality assurance initiatives as required
• Collaborating with Team Leaders, SMEs, and delivery stakeholders to ensure consistent quality outcomes

What We Are Looking For:

• Bachelor’s degree or college graduate in Accounting, Finance, Business, Economics, or a related field
• Typically 3+ years of experience in KYC, CDD, AML operations, or related financial crime functions
• Strong understanding of KYC regulatory requirements, client policies, and risk assessment principles
• Experience performing quality reviews, approvals, or second-line checks is highly preferred
• Strong analytical and critical thinking skills
• High attention to detail and sound judgment in risk assessment
• Strong written and verbal communication skills
• Demonstrated leadership and mentoring skills, with the ability to promote and sustain high-quality performance within the team.
• Intermediate proficiency in Microsoft Excel and other MS Office tools

Certifications (Advantage):

AML- or financial crime–related certifications such as CKYCA, or equivalent are considered an advantage, but not required. Practical experience, sound judgment, and strong understanding of KYC regulatory requirements are prioritized.

Must be amenable to work onsite from Mondays-Fridays in our office Ayala, Makati under a shifting schedule.