Quality Assurance & Regulatory Compliance Senior Analyst (CL10)

Gratitude Philippines; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Gratitude Philippines is seeking an experienced KYC Quality Check Supervisor / Regulatory Compliance Senior Analyst to lead a team of KYC Analysts and ensure high-quality delivery across regulatory compliance operations. The role focuses on team leadership, quality assurance, SLA management, and performance coaching in a fast-paced financial services environment.

Candidates must already have the legal right to live and work in the Philippines.

Qualifications

• 3–5 years of KYC experience.
• At least 1 year of supervisory experience.
• Legal right to live and work in the Philippines.
• Strong knowledge in KYC, Regulatory Compliance, AML/KYC Operations, Quality Management and Team Leadership.

Responsibilities

• Lead and manage a team of KYC Analysts, ensuring SLA, quality, productivity, and adherence targets.
• Allocate workloads, manage queues, and optimize team capacity.
• Review and approve complex or high-risk KYC cases requiring Team Lead sign-off.
• Conduct daily team huddles, weekly coaching sessions, and performance reviews.
• Drive analyst development and provide coaching based on quality feedback.
• Partner with QA to address defect trends through coaching, retraining, and process improvements.
• Monitor attendance, adherence, and capacity while mitigating operational risks.
• Escalate issues such as volume spikes, system outages, SOP gaps, and resource constraints.
• Support weekly business reviews with performance insights and root cause analyses.
• Coordinate onboarding and training for new hires with Training team.

Skills

Team leadership

Quality assurance

SLA management

Performance coaching

Operational excellence

KYC

Regulatory compliance

AML/KYC operations

Team development

Job description

We are seeking an experienced KYC Quality Check Supervisor / Regulatory Compliance Senior Analyst to lead a team of KYC Analysts and ensure high-quality delivery across regulatory compliance operations. The role focuses on team leadership, quality assurance, SLA management, performance coaching, and operational excellence in a fast-paced financial services environment. Candidates must already have the legal right to live and work in the Philippines.

Responsibilities

• Lead and manage a team of KYC Analysts, ensuring SLA, quality, productivity, and adherence targets are consistently achieved.

• Allocate workloads, manage queues, and optimize team capacity to meet operational demands.

• Review and approve complex or high-risk KYC cases requiring Team Lead sign-off.

• Conduct daily team huddles, weekly coaching sessions, and performance reviews.

• Drive analyst development, monitor performance and provide coaching based on quality feedback.

• Partner with Quality Assurance to address defect trends through coaching, retraining and process improvements.

• Monitor attendance, adherence, and capacity while mitigating operational risks.

• Escalate issues such as volume spikes, system outages, SOP gaps, and resource constraints to leadership.

• Support weekly business reviews by preparing performance insights and root cause analyses.

• Coordinate onboarding and training initiatives for new hires in collaboration with the Training team.

Work Schedule

• Shift: Night Shift (Weekends Off)

• Work Set-up: Full Onsite - Uptown Bonifacio Tower 3, Taguig

• Start Date: ASAP

Eligibility Requirements

Applicants must already have the legal right to live and work in the Philippines.

Candidates must have 3-5 years of KYC experience, at least 1 year of supervisory experience.

If you have strong experience in Know Your Customer (KYC), Regulatory Compliance, AML/KYC Operations, Quality Management, and Team Leadership, we'd love to hear from you.