Global IT Service Desk Technician: Endpoint & Access Expert

Global Payments

Quezon City

On-site

PHP 300,000 - 420,000

Full time

8 days ago

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Job summary

Global Payments Inc. is seeking a Service Desk Technician to join the Global Service Desk Team in the Philippines. You will support endpoints, image devices, and assist with server and network-related tasks to ensure smooth daily operations.

Ideal candidates hold a Bachelor’s degree in Computer Science, MIS, or related field, with experience in imaging, AD, and basic LAN services. Experience with ITIL practices and service desk tools is a plus. This is a full‑time on-site role in Metro Manila.

Qualifications

Bachelor’s degree in Computer Science, MIS, or related field (or equivalent experience).
Experience with desktop/laptop imaging, hardware and software troubleshooting is a plus.

Responsibilities

Prepares desktops and laptops by imaging devices and testing them for proper operation.
Assists with maintaining functionality of computer and user objects in active directory and configures basic LAN services.
Responds to routine technical issues surrounding desktop/laptop hardware, Windows OS, and installed software; delivers replacement equipment as directed.
Keeps LAN capacity and performance data through automated reports and contributes to higher level analyst reporting.
Updates departmental documentation and supports security policy adherence as directed.