Global Service Desk Technician - Enterprise IT Support

Global Payments

Quezon City

On-site

PHP 350,000 - 500,000

Full time

10 days ago

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Job summary

Global Payments is seeking a Service Desk Technician to join our global service desk team. You will install, maintain, and optimize servers and end-user devices, troubleshoot hardware, software, and network issues, and ensure compliance with security controls.

You’ll prepare devices for deployment and assist with AD user management, LAN service configuration, and incident resolution. The role emphasizes collaboration, adherence to policies, and providing timely support across a global

Qualifications

Education: Bachelor’s degree in Computer Science, Management Information Systems, or a related field.
Experience with MDM platforms and MAC environments is a plus.
Exposure to server administration and enterprise network troubleshooting.
Familiarity with ITIL practices, ticketing systems, or service desk tools.

Responsibilities

Prepare desktops and laptops by imaging devices for deployment and testing.
Set up and configure hardware and software for new team members.
Assist with maintaining user objects in Active Directory and configure LAN access.
Respond to routine technical issues related to desktops, operating systems, and installed software.
Provide replacement equipment as directed and ensure timely resolution.