Night-Shift IT Service Desk Specialist (Onsite)

IT By Design; Philippines; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO coverage

Pet insurance

Group life insurance

Night Shift Differential – 10% for 22:

Holiday Premium Pay

Government-Mandated Benefits – SSS, Ph

Annual Performance Review and Bonus

13th Month Pay

Subsidized Meals & free coffee/snacks

Shuttle Service

Service Incentive Leaves (accrued 12SL

Quarterly Rewards and Recognition

Job summary

IT By Design is seeking a skilled IT Service Desk/Help Desk Support to join our team in Manila. You will collaborate with clients and internal staff to resolve tickets and provide troubleshooting for end-users across the globe.

Ideal candidates have at least 2 years in a service desk role, strong Active Directory, Windows and Mac OS, Office 365 administration, VPN/firewall knowledge, and printer support. Onsite work in BGC, Taguig and night shifts from 8 PM to 5 AM Manila time are required.

Qualifications

• Minimum 2 years in Service Desk/Help Desk or similar IT support.
• Strong Active Directory user management and permissions troubleshooting.
• Proficient in Windows and Mac desktop OS troubleshooting.
• Strong Office 365 troubleshooting and admin support.
• Experience with VPN and firewall management.
• Printer connectivity and hardware troubleshooting.
• Excellent communication for international clients.
• Willing to work onsite in BGC, Taguig and night shift 8 PM–5 AM Manila Time.

Responsibilities

• Troubleshoot and resolve desktop OS, applications and software, printers and peripheral devices, and VPN connectivity.
• Manage and maintain Office 365 accounts, including administrative support as needed.
• Administer and troubleshoot desktop antimalware solutions, including virus and malware-related issues.
• Manage Active Directory users, permissions, and access rights.
• Perform routine desktop OS maintenance, diagnostics, and troubleshooting.
• Install, configure, and provide support for various applications required by end users.
• Provide timely and effective technical support while maintaining a high level of customer service.
• Collaborate with clients and internal teams to investigate and resolve technical issues.

Skills

Active Directory

Office 365

VPN & Firewall

Printer issues

Desktop OS

Customer service

Night shift

International clients

Job description

IT By Design is seeking a skilled IT Service Desk/Help Desk Support to join our team in Manila. You will collaborate with clients and internal staff to resolve tickets and provide troubleshooting for end-users across the globe.

Ideal candidates have at least 2 years in a service desk role, strong Active Directory, Windows and Mac OS, Office 365 administration, VPN/firewall knowledge, and printer support. Onsite work in BGC, Taguig and night shifts from 8 PM to 5 AM Manila time are required.