Service Desk Technician - Fast Frontline IT Support

Global Payments; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Global Payments Inc. in the Philippines is seeking a Help Desk Support professional to assist end-users with PC, server, or mainframe applications and hardware, logging issues and guiding timely resolutions to maintain customer relationships.

You will review information, classify severity, escalate when needed, and provide initial technical support including password resets. You may interact with network services and systems staff to restore service and ensure smooth operations.

Qualifications

• High School Diploma or Equivalent is required or equivalent.
• Bachelor's Degree in Computer Science or a technical field is preferred.
• Typically no relevant experience is required.
• POS Terminal experience is a plus.

Responsibilities

• Receive routine client issues and document CS HD tickets for tracking and severity.
• Provide initial/basic technical support (e.g., password resets) for internal/external clients.
• Verify systems during maintenance and notify clients about missed deliverables.

Skills

Excellent communication skills

Strong problem solving

Analytical thinking

Education

High School Diploma or Equivalent

Bachelor's Degree in Computer Science or technical field

Job description

Global Payments Inc. in the Philippines is seeking a Help Desk Support professional to assist end-users with PC, server, or mainframe applications and hardware, logging issues and guiding timely resolutions to maintain customer relationships.

You will review information, classify severity, escalate when needed, and provide initial technical support including password resets. You may interact with network services and systems staff to restore service and ensure smooth operations.