Senior Remote Endpoint Support Analyst

Global Payments; Quezon City; Remote; PHP 614,000 - 1,004,000; Full time

Job summary

Global Payments Inc. is seeking a Technical Support Analyst II to provide advanced Level 2 remote endpoint support for employees and contractors across International and Americas regions from the Manila Remote Endpoint Support team.

You will diagnose and resolve hardware, software, OS, network, and mobile device incidents while ensuring endpoint health and compliance. Join us to support business operations and drive IT service improvements across global regions.

Qualifications

• Minimum 3 years of IT support or endpoint management experience in an enterprise environment.
• Experience with Windows/macOS, Active Directory, and remote troubleshooting tools.
• Proficient in PowerShell scripting and automation for support tasks.

Responsibilities

• Provide Level 2 remote endpoint support for desktop, software, hardware, and network issues.
• Act as a business partner representing IT User Services, delivering excellent customer service.
• Use remote access tools and endpoint management platforms to troubleshoot and enforce compliance policies.
• Handle support requests via ticketing systems ensuring incidents are resolved within SLA timelines.
• Collaborate with onshore/offshore teams for round-the-clock support across time zones.
• Diagnose and resolve advanced technical challenges, including configurations and network issues.
• Configure, provision, and support mobile devices and platforms, perform system upgrades.
• Create, update, and maintain technical documentation and knowledge base content.

Skills

PowerShell scripting

Active Directory

Workspace ONE

RDP/TeamViewer

ServiceNow

Windows/macOS

English fluency

Education

2+ years college

College coursework in CS or MIS

Bachelor's degree preferred

Tools

Workspace ONE

ServiceNow

RDP

TeamViewer

Job description

Global Payments Inc. is seeking a Technical Support Analyst II to provide advanced Level 2 remote endpoint support for employees and contractors across International and Americas regions from the Manila Remote Endpoint Support team.

You will diagnose and resolve hardware, software, OS, network, and mobile device incidents while ensuring endpoint health and compliance. Join us to support business operations and drive IT service improvements across global regions.