Global IT Service Desk Specialist – Makati Onsite

PUMA SE; Makati; On-site; PHP 450,000 - 650,000; Full time

Job summary

PUMA SE in Makati invites applications for an IT Global Service Desk Specialist. You will perform first-level diagnosis, troubleshoot for users on a rotating shift, and document incidents with remedies. You will follow established processes, escalate when necessary, and educate users to resolve questions.

You will stay current with training and uphold security standards. Requirements include a Bachelor’s in CS/Engineering/IT, 3+ years in IT service desk, and strong English.

Qualifications

• Bachelor's degree in CS/Engineering/IT or similar field.
• 3+ years in IT Service Desk or Global Support.
• Experience in Retail / IT / Fashion / Factory industries is a plus.
• Strong written and spoken English skills.
• Willing to work onsite in Makati.

Responsibilities

• First-level diagnosis and troubleshooting IT support on designated shift.
• Provide support per established processes; document incidents and remedies.
• Use troubleshooting tools to identify defective products; escalate when needed.
• Advise users and educate them to achieve complete solutions.
• Complete required product training; identify recurring user problems.
• Maintain compliance with security and operational standards.

Skills

IT service desk

End-user support

English communication

Endpoint management

Identity & access management

Networking basics

IT security fundamentals

M365 knowledge

Education

Bachelor's Degree in Computer Science/Engineering or IT

Tools

Intune / Endpoint Manager

Microsoft 365 Suite (Outlook/Teams/OneDrive/SharePoint)

Job description

PUMA SE in Makati invites applications for an IT Global Service Desk Specialist. You will perform first-level diagnosis, troubleshoot for users on a rotating shift, and document incidents with remedies. You will follow established processes, escalate when necessary, and educate users to resolve questions.

You will stay current with training and uphold security standards. Requirements include a Bachelor’s in CS/Engineering/IT, 3+ years in IT service desk, and strong English.