Global IT Operations & Cloud Support Specialist

Umpisa; Laguna; On-site; PHP 350,000 - 520,000; Full time

Job summary

Umpisa Inc. is seeking an experienced IT Operations Support professional to contribute across APAC regions, driving IT projects and cloud infrastructure enhancements. You will manage user onboarding, terminations, and daily IT tasks, while ensuring secure access and efficient operations.

The role includes documenting processes for internal teams and end users. The ideal candidate will have strong AD management, endpoint security experience, and familiarity with Mac devices, plus a willingness to

Qualifications

• End Point security and management (must-have).
• Microsoft/Active Directory administration (must-have).
• System administration with onboarding & offboarding of users.
• Low-code / no-code or automation experience would be great.
• Some data migration project experience.
• Experience on supporting Mac devices.
• Willing to do shifting schedule.

Responsibilities

• Provide IT operations support across APAC, collaborating on IT projects and initiatives.
• Contribute to cloud infrastructure enhancements and implementations.
• Offer general user support and assist with new employee setups.
• Oversee first-day orientations, user terminations, and access provisioning.
• Create and maintain documentation for internal use and end-user guidance.

Skills

Excellence

Integrity

Professionalism

People Success

Customer Success

Fun

Innovation

Diversity

Communication

Problem solving

Analytical thinking

Scrum

Agile

Self-starter

Collaboration

Tools

Active Directory

Endpoint security

Mac device support

Job description

Umpisa Inc. is seeking an experienced IT Operations Support professional to contribute across APAC regions, driving IT projects and cloud infrastructure enhancements. You will manage user onboarding, terminations, and daily IT tasks, while ensuring secure access and efficient operations.

The role includes documenting processes for internal teams and end users. The ideal candidate will have strong AD management, endpoint security experience, and familiarity with Mac devices, plus a willingness to