IT Operations Support

Umpisa Inc.; Hinoba-an; On-site; PHP 420,000 - 540,000; Full time

Job summary

Umpisa Inc. is seeking experienced IT Operation Support to contribute across IT-related functions, projects, and management responsibilities. The role covers cloud infrastructure enhancements, general user support, and onboarding/onboarding-related tasks while aligning with APAC-extended support needs.

The candidate should handle first-day orientations, user terminations, and create documentation for internal and user guidance, addressing present and future requirements.

Qualifications

• End Point security and management (must-have).
• Microsoft/Active Directory administration (must-have).
• System administration and basic housekeeping (onboarding & offboarding).
• Low-code/no-code, workflow or automation experience.
• Data migration experience.
• Experience in supporting Mac devices.
• Willing to do shifting schedule.

Responsibilities

• Support IT operations including cloud infrastructure projects and user support.
• Manage onboarding/offboarding, first-day orientations, and documentation.

Skills

Communication skills

Problem solving

Analytical skills

Scrum team

Self-starter

Team collaboration

Job description

AtUmpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

Job Summary

We are seeking experienced IT Operation Support. This role extends beyond APAC support. They should actively contribute to a variety of IT-related functions, management responsibilities, and projects. This entails collaborating on IT projects, such as enhancing and implementing cloud infrastructure services. Moreover, their involvement should encompass providing general user support, leading new employee setups, overseeing first-day orientations, managing user terminations, and curating documentation for both internal use and user guidance, covering present and future requirements.

Requirements

• End Point security and management (must-have)
• Microsoft/Active Directory administration (must-have)
• System administration & basic housekeeping (onboarding & offboarding of users)
• Low-code / no-code would be great or logic (workflow) or automation experience
• Some experience on data migration project
• Experience on supporting Mac devices
• Willing to do shifting schedule