Remote IT Help Desk Specialist — Fast, Customer‑Focused Support

Embedded Shishya; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Umpisa Inc. is seeking a dedicated Help Desk / IT Support Specialist to provide first‑level technical support to internal users.

The ideal candidate has 2–5 years of IT support experience, strong troubleshooting skills, and a passion for delivering excellent technical assistance while ensuring a positive user experience. Responsibilities include handling hardware, software and network issues, responding via ticketing systems, and documenting resolutions.

Qualifications

• 2–5 years in a Help Desk, IT Support, or similar role.
• Experience with Windows and macOS environments.
• Familiar with Microsoft 365 apps and basic networking.
• Strong communication and customer‑oriented approach.

Responsibilities

• Provide first‑line technical support for hardware, software, and network issues.
• Respond to requests via ticketing system, email, chat or phone.
• Troubleshoot and resolve common IT issues (PCs, printers, apps, connectivity).
• Escalate complex issues to appropriate teams when needed.
• Document issues and resolutions clearly and accurately.
• Assist with user accounts and access management.

Skills

Strong communication

Problem solving

Analytical thinking

Team collaboration

Self-starter

Customer-focused

Agile / Scrum

Tools

Windows OS

macOS

Microsoft 365 / Office

Ticketing systems

Active Directory

Basic networking

Job description

Umpisa Inc. is seeking a dedicated Help Desk / IT Support Specialist to provide first‑level technical support to internal users.

The ideal candidate has 2–5 years of IT support experience, strong troubleshooting skills, and a passion for delivering excellent technical assistance while ensuring a positive user experience. Responsibilities include handling hardware, software and network issues, responding via ticketing systems, and documenting resolutions.