IT OPERATIONS SUPPORT

Umpisa Inc; San Pablo; On-site; PHP 300,000 - 540,000; Full time

Job summary

Umpisa Inc. seeks an experienced IT Operation Support professional to help extend APAC IT services. You will contribute to IT projects, help implement cloud infrastructure, and provide user support across the org.

Responsibilities include onboarding new hires, managing first-day orientations, and handling user terminations with documentation governance. The role requires strong endpoints security, AD administration, and Mac support experience, with willingness for shift work in a dynamic tech

Qualifications

• End Point security and management (must-have)
• Microsoft/Active Directory administration (must-have)
• System administration & basic housekeeping (onboarding & offboarding of users)
• Low-code / no-code or workflow/automation experience would be great
• Some experience on data migration projects
• Experience on supporting Mac devices
• Willing to do shifting schedule

Responsibilities

• Collaborate on IT projects, including enhancing and implementing cloud infrastructure services.
• Provide general user support and onboarding for new staff.
• Lead new employee setups and oversee first-day orientations.
• Manage user terminations and curate documentation for internal use and user guidance.

Skills

Excellence & Integrity values

Strong communication

Analytical/problem solving

Self-organizing Scrum / scaled agile

Collaborative mindset

Tools

Microsoft Active Directory

Mac device support tooling

Cloud basics

Endpoint security management

Job description

Job Description:

AtUmpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

Job Summary

We are seeking experienced IT Operation Support. This role extends beyond APAC support. They should actively contribute to a variety of IT-related functions, management responsibilities, and projects. This entails collaborating on IT projects, such as enhancing and implementing cloud infrastructure services. Moreover, their involvement should encompass providing general user support, leading new employee setups, overseeing first-day orientations, managing user terminations, and curating documentation for both internal use and user guidance, covering present and future requirements.

Requirements

• End Point security and management (must-have)
• Microsoft/Active Directory administration (must-have)
• System administration & basic housekeeping (onboarding & offboarding of users)
• Low-code / no-code would be great or logic (workflow) or automation experience
• Some experience on data migration project
• Experience on supporting Mac devices
• Willing to do shifting schedule