Global HR Systems Enablement Lead

Boehringer Ingelheim; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

Boehringer Ingelheim is seeking an HR Enablement & Support specialist to maintain and enhance global HR technology solutions, focusing on onboarding, time off, recruitment and Employee Central, with platforms such as SAP SuccessFactors and ServiceNow.

You will provide 2nd/3rd line support for HR systems, collaborate with global teams on requirements, oversee changes, and ensure alignment with data governance and compliance.

Qualifications

• Minimum 5 years in HR Services or HRIT with focus on Employee Central and SuccessFactors Core.
• Proven project management experience, including end-to-end rollouts.
• International project experience or exposure is a plus.
• Business fluency in English (oral and written).
• Ability to work across functions and geographies with cultural sensitivity.
• Basic understanding of compliance aspects (GDPR, data retention, labor laws).
• Willingness to work in a rotating/flexible schedule (24x5 global support).

Responsibilities

• Provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
• Collaborate with Global Project & Process Managers to gather requirements for new tools or process improvements.
• Act as POC and process expert for assigned HR modules (Onboarding, Time Off, Recruitment, Employee Central) and HR systems/tools; train and handover to the team.
• Independently manage system changes by performing impact analysis, configuring changes, coordinating testing, and updating documentation (Release Management, UAT).
• Coordinate with local/regional SSC, Global PMs and IT/vendor to align processes and resolve issues.
• Ensure data integrity and align with data consumers inside and outside HR; troubleshoot interface-related issues.
• Lead or co-lead in global/local HR projects; translate business requirements into detailed specifications.
• Resolve complex issues related to user permissions, workflow, and business rule configurations.

Skills

HR processes

Project management

Global collaboration

English language

Tools

SAP SuccessFactors

ServiceNow

Job description

Boehringer Ingelheim is seeking an HR Enablement & Support specialist to maintain and enhance global HR technology solutions, focusing on onboarding, time off, recruitment and Employee Central, with platforms such as SAP SuccessFactors and ServiceNow.

You will provide 2nd/3rd line support for HR systems, collaborate with global teams on requirements, oversee changes, and ensure alignment with data governance and compliance.