Sr. Specialist, HR Enablement & Support

Boehringer Ingelheim; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

Boehringer Ingelheim is seeking an HR Enablement & Support specialist to maintain and enhance global HR technology solutions, focusing on onboarding, time off, recruitment and Employee Central, with platforms such as SAP SuccessFactors and ServiceNow.

You will provide 2nd/3rd line support for HR systems, collaborate with global teams on requirements, oversee changes, and ensure alignment with data governance and compliance.

Qualifications

• Minimum 5 years in HR Services or HRIT with focus on Employee Central and SuccessFactors Core.
• Proven project management experience, including end-to-end rollouts.
• International project experience or exposure is a plus.
• Business fluency in English (oral and written).
• Ability to work across functions and geographies with cultural sensitivity.
• Basic understanding of compliance aspects (GDPR, data retention, labor laws).
• Willingness to work in a rotating/flexible schedule (24x5 global support).

Responsibilities

• Provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
• Collaborate with Global Project & Process Managers to gather requirements for new tools or process improvements.
• Act as POC and process expert for assigned HR modules (Onboarding, Time Off, Recruitment, Employee Central) and HR systems/tools; train and handover to the team.
• Independently manage system changes by performing impact analysis, configuring changes, coordinating testing, and updating documentation (Release Management, UAT).
• Coordinate with local/regional SSC, Global PMs and IT/vendor to align processes and resolve issues.
• Ensure data integrity and align with data consumers inside and outside HR; troubleshoot interface-related issues.
• Lead or co-lead in global/local HR projects; translate business requirements into detailed specifications.
• Resolve complex issues related to user permissions, workflow, and business rule configurations.

Skills

HR processes

Project management

Global collaboration

English language

Tools

SAP SuccessFactors

ServiceNow

Job description

Join our HR Enablement & Support team and play a vital role in supporting and enhancing global HR technology solutions!

You will be responsible for maintaining and continuously improving HR processes across Onboarding, Social Onboarding, Time Off, Recruitment, and Employee Central, while ensuring the effective operation of platforms such as SAP SuccessFactors and ServiceNow.

The Position

Join our HR Enablement & Support team and play a vital role in supporting and enhancing global HR technology solutions!

You will be responsible for maintaining and continuously improving HR processes across Onboarding, Social Onboarding, Time Off, Recruitment, and Employee Central, while ensuring the effective operation of platforms such as SAP SuccessFactors and ServiceNow.

Duties and Responsibilities

• Provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes
• Closely collaborate with Global Project & Process Managers in gathering and specifying requirements for implementing new tools/processes or enhancing existing ones
• Act as POC and process expert for assigned scope modules such as Onboarding, Social Onboarding, Time Off, Recruitment, Employee Central etc., and global HR systems/tools such as SuccessFactors, ServiceNow, etc. This also includes review and training for new processes and system/tools, and their subsequent handover to the team or other HR teams
• Independently manage business changes in the system by running an impact analysis first and by informing affected parties, performing/coordinating configuration changes, managing testing activities and updating documentation etc. (Release Management, UAT, etc)
• Collaborate with various stakeholders from local/regional SSC, Global Project & Process Managers and IT/external vendor to align on processes and resolve issues
• Ensure business alignment with all data consumers inside and outside HR and work closely with IT support on interface related issues
• Project Management. Lead/co-lead in global and local HR projects for assigned areas of responsibility. Collaborate with Global Project & Process Managers to gather, analyze and translate business requirements into clear and detailed specifications
• Responsible for analysis and resolution for complex issues related to user permissions, workflow and business rule configurations

About our future employee

• Has at least 5 years of relevant work experience in HR Services, HRIT with focus on Employee Central, Onboarding and SuccessFactors Core (Role-based Permissions, Workflow and Business Rule Configurations, etc)
• Proven project management experience, including end-to-end system rollouts and implementation initiatives
• International experience from project work or day-to-day business
• Business fluency in English
• Ability to work effectively across functions and geographies, demonstrating strong cultural awareness and sensitivity in diverse environments
• Basic understanding of compliance aspects (i.e. Data Protection regulations like GDPR in EU, Data Retention, co-determination rights, labor laws)
• Open for flexible/rotational/shifting schedule (24 hours by 5 days global support)

Our Company

Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long-term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.

Why Boehringer Ingelheim

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com