Global HR Systems Specialist: Enablement & Support

Boehringer Ingelheim Business Services Philippines, Inc.

Muntinlupa

On-site

PHP 600,000 - 900,000

Full time

2 days ago

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Job summary

Boehringer Ingelheim Business Services Philippines, Inc. is seeking an HRIS specialist to support and enhance global HR technology solutions.

You will maintain and improve onboarding, time off, recruitment, and Employee Central processes, ensuring SAP SuccessFactors and ServiceNow operate effectively. You will manage 2nd/3rd line support, gather requirements for new tools, and drive end-to-end system changes, including release management and testing, with a global 24x5 support scope across

Qualifications

2-3 years in HR Services or HRIT focusing on Employee Central, Onboarding, or SuccessFactors Core.
Proven project management experience including end-to-end rollouts.
International project experience or daily business exposure.
Business fluency in English.
Ability to collaborate across functions and geographies with cultural sensitivity.
Basic understanding of compliance (data protection, retention, labor laws).
Open to flexible/rotational/shift schedule (24x5 global support).

Responsibilities

Provide 2nd/3rd level support for global HR systems, mainly SuccessFactors and Hire-to-Retire processes.
Gather and specify requirements for new tools/processes or enhancements.
Manage system changes: impact analysis, configuration, testing, and documentation (Release Management, UAT).
Coordinate with SSC, HR Process Management, and IT/vendors to align processes and resolve issues.
Ensure alignment with data consumers inside/outside HR and work with IT on interfaces.
Address complex issues in permissions, workflows, and business rules.
Represent HR in global projects.